Carpet Call Knoxfield

I had carpet from Carpet Call Knoxfield installed in my home recently, an area which included a large family room and dining area plus all hallways. I am absolutely delighted with it and has made everything so fresh, inviting and comfy. The two guys who installed it were very friendly, super efficient, very professional and did a wonderful job, as was the salesman who was very helpful giving great advice and showing me many carpet samples to choose from.
Jan 14th, 2023

Jan 12th, 2023

John from Carpet Call Knoxfield was a great help , very professional and knew his products. The carpet installers , Scott, Andrew and Bailey were a great team. They did a wonderful job and were very easy to deal with. We would highly recommend them. Thanks guys. Rory and Sue Ibbotson
Dec 2nd, 2022

If Romanelli's turn up for your job, I would recommend asking for a new contractor. We had a terrible and stressful experience with them and Carpet Call. We paid extra to have our floor levelled and it ended up worse than before. The contractor was late, did not finish the job initially, and caused significant damage by cutting through electrical cables (and tried to fix it themselves despite not being qualified). We had to fight through 3 different managers for several weeks at the head office to get a refund on our split install and labour costs refunded (tried to charge us for materials that weren't supplied), and to have different contractors come back and fix the floors. Thankfully the second people were much better, after threats of VCAT, legal action and fair trade, which one manager said go ahead, they deal with VCAT all the time. Really disappointing treatment from the people at head office especially. Also tired to trick us into signing a waiver on having our floors fixed.
Nov 3rd, 2022

Store sent out John within two days to measure for carper, which was excellent. John was a thorough professional and double checked everything, listening to exactly what we were after. Very friendly and felt comfortable with him on our home. Highly recommend Johns wonderful service.
Oct 4th, 2022