Arlberg Hotham

Mar 8th, 2023

Horrible experience with staff and management! We stay at the Alberg quite often at Hotham, but after this experience we will never be back. The roads up to Hotham were a disaster, lots of snow and black ice had accumulated so obviously chains were to be fitted. Unfortunately when we got to the village one of our chains snapped and we started sliding all over the road. Given the danger we represented to ourselves and everyone else we pulled over outside the Alberg and assessed our situation. After long debate we called Hotham management and explained our dilemma, they told us it was fine to leave our car illegally parked outside the Alberg for that night due to the concern for our safety. Fast forward to the next morning, we are up at 6:00 am to move the car and free the spot for the Alberg. Hotel management comes out yelling at us stating we have broke all kinds of rules and will be fined. The lady told us having broken chains was not an excuse and that we should have continued driving in the relentless snow and ice. She was incredibly rude about the situation and had no sympathy. We did not receive a fine and Hotham management were fully aware of our situation, they were fine with it Will never stay at any Alberg facilities again given their Staff and management care more about a free parking space than the safety of individuals.
Sep 12th, 2022

Staff were absolutely incredible when it came to helping us with our room! They made sure we got the best possible holiday with young kids! Handy to have the bistro just there with great food and bus stop right out the front! Amazing stay!
Aug 28th, 2022

Was a bad experience not including the snow. If people werent so happy about being at the snow this place would be classified as a dive and be empty. Ive worked in hotels at the snow and I was shocked at how bad it was for the money paid. Beds were horrible, rooms were cluttered and not clean. Credit where due helped us by changing our bed from two singles to a double but in all were uninterested. Bistro looked fun. For $365 a night I felt robbed
Aug 27th, 2022

Aug 21st, 2022