Heidelberg Dermatology

My daughter and I visited this practice for the first time and are absolutely amazed with their service. Dr Shobha took her time in understanding the issue at hand and was very caring and sincere (unlike other specialists we have seen for other matters whereby you feel rushed and not enough care factor). The receptionist Manuela was also amazing! I felt like she went above and beyond to assist us, from the friendly smile to getting the paperwork organised and sorting out our next appointment. Thank you Dr Shobha and Manuela Keep doing what youre doing!
Apr 16th, 2023

A couple of weeks ago I unexpectedly came up with a full body skin issue that needed urgent attention. Heidelberg dermatology went out of their way to see me as a new patient, and work out a treatment plan that is actually working. Dr Charles and Nurse Natalie gave the best continued care, being a health professional myself I know how important this is. I previously referred my own patients to Heidelberg dermatology but know now first hand just how good the practice is. Thankyou again. Tahnee
Mar 21st, 2023

Random calls asking if you can come in at times that don't suit and randomly cancelling appointments which you thought you had already booked in. Unapologetic and when querying why original appointment was cancelled, answer was "Bye". If only I could give 0 stars. Update - I received a callback from the manager who has rebooked the original date I had booked and assured me that the reception would be spoken with regarding this incident. A good start however a wider culture and training issue probably needs to be looked at for really what are very basic levels of customer service and courtesy. Updated to two stars.
Mar 8th, 2023

Dr Charles Xie and the nurse were very patient and professional when treating my child's mole. Highly recommend!
Jan 19th, 2023

Awful, rude, unhelpful reception staff. They moved my appointment without consulting with me. Ensured me I could keep my original after I followed up. Then cancelled the original without informing me. They were unapologetic and completely useless.
Nov 7th, 2022