Sofas Direct - Hawthorn

Claire Boyd _{on Google}

Apr 30th, 2023

We had excellent help with choosing a sofa. We were served by Eli who was very knowledgeable and understood our needs. Eli made the process of choosing the right sofa so much easier. She has an excellent eye for colour too and helped us choose fabric to compliment our other furnishings.

Kate Zealey _{on Google}

May 17th, 2022

Awful experience. There seems to be a culture of lying to and/or ignoring customers at the Hawthorn store. The fact that our ottoman arrived four weeks later than the sofa was disappointing, but the attitude of staff was the worst customer experience Ive had in a long time. They did not proactively try to fix their mistake so I had to constantly chase them up. Not once did any staff member return my call as promised. Very disappointed and would not recommend.

Jonathan Spear _{on Google}

May 4th, 2022

I had some of the worst service that I have ever experienced with Sofas Direct. Our sofa was delivered to the wrong specifications, there was very poor communication, promises about providing the right sofa were not kept, there was very poor coordination between Sofas Direct and their manufacturer, and misleading information was provided. It took three months of further hassling Sofas Direct to get them to actually deliver the sofas I had specified and paid for. An extremely disappointing and frustration experience.

Adair Robins _{on Google}

Oct 24th, 2021

Really great service! Bought the 3 Seater Ikon in Mingle Mangle ivory off the floor. Most comfortable couch weve ever owned! Absolutely love it!

Kathryn Austin _{on Google}

Aug 8th, 2021

I agree with the reviewer before me.
I am also having the most frustrating experience with Sofas Direct.
I ordered replacement seat cushions for my sofa purchased a few years earlier - they were expensive and I had to wait an excessively long time for them to be made. When they eventually arrived, they were the wrong size. Now I am getting the same treatment as the other reviewer - constant miscommunication, obvious problems between SD and their manufacturer. They all went on holidays leaving this customer completely unsatisfied and without her cushions. Won't shop here again!!!