Schnitz Glenferrie Road

I am writing to express my disappointment with the service I received at your schnitz at glenferrie road Hawthorn. on Monday date 15/May/2023 around 9 pm While I was waiting for my 3 veggie wraps . I observed that one of your employee placed my food directly on the shelf while she was preparing my wraps . When I requested that my food not be placed on the shelf, the another girl who was taking order from customers she jumped in between the conversation , instead of saying other girl to use paper on shelf before preparing food , she was dismissive, and became argumentative that the shelf was sanitized. I was shocked and upset by this response, as it is not only unhygienic to place food directly on a shelf, but also disrespectful to ignore a customer's request. When I said third time that No I will not eat this food. then they put paper on shelf and made another wrap with out any sorry or apology. How lazy they are that they cant put paper on shelf before preparing the food and both girls were staring at me whether I am Noticing and watching them. Furthermore, as she said we use sanitizer on shelf every day. I am very concerned about the use of sanitizer in food preparation area as it is a harmful to human health because it is a chemical . I wanted to ask her that time who were arguing with me , that Do you prepare your food at home like this way? Do you put your food directly on shelf ? I also observed that she did not change her gloves and used the same gloves to handle my food that she used to handle other items and take orders. She took order from other customers . Touched every where by doing other things and straight away she started wrapping My food,This is a serious issue, as it can lead to cross-contamination and increase the risk of foodborne illness. I value the quality of service and I hope that this issue can be addressed to ensure that it does not happen again in the future. I suggest that you train your employees on proper food handling procedures and customer service etiquettes. I visited many schnitz restaurants but never had issue like this with staff or food. I hope that you take my feedback seriously and take appropriate measures to ensure that such incidents do not occur again. I look forward to hearing back from you about how you plan to address this issue.
May 15th, 2023

May 7th, 2023

Good food
Apr 18th, 2023

Excellent staff
Apr 15th, 2023

Great food
Apr 14th, 2023