Hype DC Geelong

Exchange policy here is extremely inconsistent... Went in day 1 to exchange for a smaller size and was somehow asked to pay additional 17 dollars or wait for the manager/boss to be present to apply unidays discount... Went in day 2 when boss was around and was somehow told now that I had to pay additional 50 dollars for the exchange or reorder online and pay at full price (without the original online discount)... I would understand if this involve an exchange of a different shoe model. But exchanging for a smaller size of exactly same shoe should not be so troublesome and discouraging.. Wasted 2 work days only to lose the shoe I love in the process. Utterly disappointed..
Mar 11th, 2023

Literally the worst retail experience of my whole life. First I go in to put the shoes i wanted for christmas on hold so my mum could go in the next day and simply just pay and pick them up. Didn't think it would be that hard. The girl working there just asked my name and didn't even write it down or anything and she said she'd sort it out. At this point i already had a bad feeling like she was gonna spell my name wrong or something. The next day my mum goes in to get the shoes and guess what? The shoes didnt get put on hold. Plus they were now sold out in my size so that means they sold the shoes i had put on hold. Then my mum had to order them in from a werribee store, turns out they got ordered from cairnes so it was going to take a few more days which i didnt really care about, but this morning when we were opening presents guess what happened??? They sent the wrong shoes! How fun! Seriously, how hard was it to just put the shoes on hold in the first place? I wouldnt recommend buying your shoes here its not worth it.
Dec 22nd, 2022

Dec 5th, 2022

Nov 27th, 2022

Nov 25th, 2022