Enso Homes Pty Ltd

Positive: Professionalism, Quality
May 8th, 2023

Positive: Professionalism, Quality, Responsiveness
Apr 28th, 2023

Our experience building with Enso homes was amazing. My partner and I had been to a few other builders and were not happy with the floor plan, some of the finishes in the display homes or had too many miscommunications before signing our contracts. This was not the case with Enso, we met Georgia initially in the lighthouse display home in Torquay (now closed) and were blown away but the quality of the finish, and amazing customer service. Solutions were provided to change the floorplan to our needs, fitting on the block, building to the boundary and an easement, moving walls to maximise bedroom space. Georgia did not hesitate to take the time and care to help us build our dream home and it was greatly appreciated. We had some hold ups due to covid lockdowns and not being able to access Gallerie in Melbourne. Gallerie was an amazing resource, where we were able to view so many samples, yet still had the flexibility to bring things from the same suppliers that werent on display in the massive show room. We understand Gallerie is not owned by Enso, but our customer service from the interior designer was not the same high standard we had received so far with Enso. When we started our build process, we had Colin for our site supervisor and the brilliant experience continued. Starting in early June we were hopeful to move in by Christmas, expectations were set early that this wasnt a promise that could be kept due to weather/supply issues and the many potential difficulties that may occur throughout the building experience. Throughout our build Colin was in contact with any potential issues that could cause delays and was able to proactively manage supply delays and availability of tradesman to minimise our delays. He was forthright when things were unavoidable (all the carpenters got covid during the frame stage and without completion of the frame there was no option of starting services, roofing etc.) Specifically around 4 months into our build the project was so well managed that the only delay at the time was tiles for the kitchen splashback and Colin advised that there had been issues with availability and that changing our tiles would likely speed up the process. He provided options that were like the tile we had chosen and were more readily available, we ended up going to the local Beaumonts and decided on different tiles altogether, but between Colin and Sam (to my understanding this Colins boss) we were able to get our new choice in tiles ordered and installed efficiently preventing any potential delay. All the staff were amazing and helpful with any queries we had or if we ever had to come past the office. In the end our build was done quicker than expected and we were in before Christmas, we love our new home and so far, the continued amazing customer service has continued post handover. Additionally, we also were extremely impressed by the personalisation and gifts in the handover process, but wont spoil the surprise for anyone else building with Enso. Thank you everyone in the team, I hope we said Colin enough for him to get a bigger bonus. Thanks Colin, sorry for not getting you a coffee that time.
Jan 10th, 2023

Positive: Professionalism, Quality, Responsiveness, Value
Nov 2nd, 2022

Enso Homes provided outstanding service from start to finish. The quality and professionalism has been second to none. Building a home is stressful, but everyone we dealt with at Enso went out of their way to ensure a positive experience, even when things were beyond their control. The communication, explanation and reassurance was greatly appreciated. Thank you so much. Keep up the great work! I will be recommending Enso to anyone looking to build a new home.
Sep 20th, 2022