The Integrated Medical Centre

I can't speak for other people's experiences but I've found Dr Conway to be excellent, staff have been friendly and I'd have no concern about recommending coming here to anyone. Not sure how others seem to have had such a different experience but I saw the google review score and based on my experience I don't believe it to be an accurate reflection on the staff I've dealt with.
Aug 29th, 2021

Aug 23rd, 2021

I cant speak to the other reviewers experiences but I have only had really positive interactions with the doctors and nurses here. Sometimes emailing of results can be a little slow but the doctors themselves are superior, empathetic and take their time if needed. In particular, Sophie Mancey-Jones has provided excellent care.
Jan 21st, 2021

Reception staff unhelpful. Was charged $148 for a medical certificate where the doctor checked my tension, my height and my weight - did not take over 15 minutes - yet the receptionist told me I stayed in there for over 25 minutes. The doctor went on in an informal conversation with me, fully knowing I would be charged more for the extra time. Very indecent. Never got a reply to my email to solve this situation I found unfair.
Dec 1st, 2020

ive been going here for a few years because i live very close and its always been mediocre. However, most recently i have had several experiences that warrant warning others about good clinic. First, i was charged the full amount for a short five minute telehealth consult when i advised what the issue was and knew that it couldnt be dealt with via telehealth and required physical examination (though i was not allowed to book an in person consult). i was then advised in the telehealth session that no one was available to see me in person and this is what the issue needed, and that i could go to the hospital but that wouldnt be a good idea because id probably get covid. So there were literally no solutions given and i was still charged the full amount even though they could have taken one look at the appointment information and told me not to bother OR told me that there was no one to see me and the issue would need physical examination (which i knew already). Then, for a different issue i needed to see a specialist and ended up needing a surgery. i had to advocate for myself to go to a private clinic because the doctor put me on a waitlist for public without giving me any other options (and the wait was going to be an undetermined amount of time after a year on the list). Then i had the surgery and afterwards the hospital advised for me to get the doctor to fill out a form to try and claim for my insurance which would literally take five minutes. The staff at the clinic said that they would forward the form and then after months of following up (and hearing nothing) the doctor insisted that i book an appointment to fill in the form even though they had all of the information on their systems. so i had a five to ten minute consult and am being charged the full charge for the doctor to fill in a form. she then said that she would email the form to my insurance company and copy me in but never did it. and now ive been waiting months and months and my insurance company say they will close my claim because they havent got the forms yet. all i can say is that id rather return anywhere but here even though its a stones throw away from my house, and i would never see Nelum Soysa again.
Jun 11th, 2022