URBAN SOUL

Absolutely lovely customer service. Very friendly and welcoming. Great range. +++++++++
May 9th, 2023

First time shopping here and despite living close by, I will not be returning. As I entered the shop (about midday on a weekend), the only staff member was behind the counter, having a loud discussion with a friend on the phone about their night out the night before. Content of the discussion included things such as social discrepancies, amount of alcohol consumed, social media posts, romantic liaisons etc. The staff member saw me enter and made eye contact, but continued on the call. Eventually (after about 5 minutes) she told the friend "I have to go because I probably should help this customer". By this stage I had a number of items draped over my arm. She put these in a fitting room, and offered no further assistance. Shortly after, her mother and a friend entered the store and struck up a very in depth conversation with the staff member so I received no further help. Contents of this conversation, which was easily audible to any customer, was about how boring the day at work was, and how tired she was from last night, as well as upcoming travel plans. I had about $500 worth of things I wanted to buy, but I left and will source them elsewhere. Having worked in fashion retail management for many years, I would be appalled to think that any of my staff would ever have represented their brand in this way. An extremely disappointing shopping experience, despite lovely product.
Jun 12th, 2022

Urban Soul is literally my one stop shop for every outfit requirement! Day, night or casual - the ladies have you covered on style, colour and range. Their honesty & experience, and of course their range, is what keeps me coming back, even now that I live on the other side of town. X
Mar 15th, 2022

All of the best pieces in the one place. The staff in there are so lovely and helpful, they get me excited about putting outfits together and I always walk out feeling good!
Feb 5th, 2022

Urban Soul is always my go to when needing an outfit or retail fix. I always leave the store very happy with my purchase and experience. All the staff are very friendly! My Adele Cashmere crew neck jumper is my favourite go to this winter!
Feb 1st, 2022