H&R Block Tax Accountants - Chirnside Park

They stuffed up my return corrected it myself, could have lost $1500
Mar 30th, 2022

Critical: Professionalism, Quality, Responsiveness
Feb 22nd, 2021

Positive: Professionalism, Quality, Responsiveness, Value
Nov 23rd, 2020

We booked a joint appointment to process the tax returns for both my partner and myself for the 9th on July. Even though in their reminder it says joint they somehow werent aware of it when first contact was made. When they partly completed mine they made me sign some documents through their online portal ignored my partners part and hung up saying they were going to call back shortly to finish mine up, we call at the end of the day before closing to enquire what happened and they had no response other than they will contact the following day at around midday. They pretty much forgot to complete mine and do hers and took on other customers, we had to call again to finish mine and process hers the second time the next day, after highlighting how bad their responsiveness was they manage to contact back and finish her return and mine. We decided to put the cost of the service to be taken out from my refund and had been made to sign this and saw both amounts taken out of it. Then we went into ATO website and found that hers hasn't been sent after 3 weeks and we had to contact again to see whats going on with that. The district manager said there has been a hold put on her cause there was no payment attached with her part. Knowing that both of ours were charged from my refund she went ahead and sent hers. Today we went to ATO and saw that it was finally in, this time her return shows that "her spose" myself had 0 taxable income which I do have a taxable income and that will prompt some issues with the ATO now. We called back for the 5th time to ask what is going on here, they answer the phone by saying I know your name" you were the ones that gave us 0 in the survey", and proceeded by stating that she was rude cause she replied with an "of course I did- this is the 5th time Im calling to get my returns done right" and instead of figuring how to solve this he mentioned he is working with the customer and cant sort it right now and hung up. Horrible customer service, responsiveness and service. Dont know about H&R block in other areas but dont do business in chirnside park, what shouldve been an hour took almost a month for them to solve and even then theres issues with their service. Very incompetent branch and unprofessional. I wouldn't even give a single star if i could.
Jun 25th, 2020

Apr 12th, 2020