Royal Stacks

My first time eating and it won't be my last, I really enjoyed my food. My friend and I ordered two chicken burgers they were called the kavorka which were cooked perfectly the chicken was crispy on the outside and juicy on the inside. Chips were seasoned well and cooked good. The service was fantastic the lady was very helpful. Can't wait to try more of the menu next time I'm in the area
May 15th, 2023

Last Thursday, I ordered through Hungry Hungry for a pick-up order. After ordering, I got a call from the restaurant advising that they couldn't fulfil half my order and would provide a refund, which I was ok with. After picking up my meal and getting home, I realised they had unfortunately gotten my order wrong. I decided to call the restaurant back on the number that they called me on. After trying three times over 15 minutes and having no luck, I contacted another store to see the process for a refund or to see if I could pick up another burger, they tried to get the store and the manager, and they were not successful. I was then advised that I would get a callback the next day to rectify, and to no surprise, I didn't. I submitted this information on their contact form on their website and instagram at the beginning of this week and am still waiting to receive correspondence. After this I recontacted the store who said they would help, where they advised that Chastones Manager had my details to contact me, though they have yet to. I repeatedly tried to get the Chadstone store at this stage, but no luck. I have to go to the external vendor they use (hungry hungry) to help with my refund. As a well-established chain of restaurants, it's a real petty. There needs to be a process relating to incorrect orders or complaints. I have had to run around just to get a refund for an order which you couldn't give me and didn't fulfil. I am still waiting to receive a refund for half of the charge of the food you couldn't give me whatsover, and I am still chasing a refund for the other half too. Royal Stacks, it would be best if you looked into how you handle your orders and please organise my refund. Dietary restrictions: Didn't give me the burger bun which matched my order or dietary restrictions
Apr 13th, 2023

Food : 5/5 | Service : 5/4 | Atmosphere : 5/3 More
Apr 7th, 2023

Its very expensive but really not worth the price. We got The king and prince Harry burgers with cheesy fries. It was over $50 but very below average burgers. Cheesy fries were some weird cheese melted on top and all fries were stick to it. First time tried not anymore
Mar 14th, 2023

I got the Hibibi chicken burger, Hibibi fries and pistaschio shake. $37 The shake was good. But the burger had 2 very thin chicken fillets that were over cooked. One decent chicken fillet would of been better. Chips just werent my flavour of choice but cooked well.
Mar 13th, 2023