RestorX Services Pty LTD

Mar 25th, 2023

Maybe obey the road rules
Mar 3rd, 2023

Absolutely appuling business with no regard for common decency or empathy towards what someone may be going thro. I have been a member with my insurance company for over 22 years without a single claim until Feb 2022 when the pura tap burst in my rental subsequently flooding 3 rooms.. At first I opted to not have anything restored cause I was fearful of long term issues such as mold in places that are hidden. .6 months past until I was able to finally arrange for an assessor to come to do the report. The admin was advised and assured me that they would not come until after 12:30 as my partner works nights and that due to my PTSD it had to be on a Monday as it's his rdo. Assessor called at around 8:30 waking up my partner, Ignored call but they called again close to 10. When informed about not being able to come until after 12:30 was told that they probably won't be able to make it and would be there tomorrow. To say I was upset is an understatement seeing that I had booked this in 3 weeks prior and was promised. Since then I sent over 60 photos and videos to my insurance company as well as a detailed list with item numbers and only received one phone call from them and this company . 5 months pass and the insurance company wanted to send these guys out to assess what the cause of the mould was.. lol like it's not obvious. Called this company explained previous experience and was booked in the next Monday was told that the area manager and the electrician would be there to test tag. Monday came and the person who failed to attend the first time was sent to take photos. My insurance company told me that they hadn't received the report yet. 3 weeks later I receive 2 miss calls at 7:30 am with message for Sarah to come and do the test tagging!!!. Really over the incomptance and lack of professionalism from this company Who the hell calls at that time in the morning for starters secondly why would I allow you to take up my time yet again with something that you failed to do 3 weeks ago?
Mar 1st, 2023

Restorx has made a difficult situation even more difficult. Their lack of communication, not even showing up to the damaged property to take inventory before all items were removed has now left me out of pocket with my insurance company as they could not do their job. Its a shame that CGU still continue to utalise a company who dont perform or offer the service that they are supposed to. You should be ashamed that your company makes difficult situations even harder on people
Dec 14th, 2022

RestorX was assigned by RACV to do an initial inspection of water damage to my elderly mum's garage. The RestorX guy came and left the space looking like a bomb had gone off in there. He unpacked brand new items which were still in good condition and turfed items that were undamaged, left garbage all over the place so that my elderly mum had to clean up afterwards in order to be able to put items she had moved out on the front lawn back in the garage. She clearly asked to have things left undisturbed that weren't water damaged and to place discarded items out of the way, but nothing was put back in it's place. She'll have to pay for a skip to remove the pile garbage that is now sitting outside the house, or else wait a week or so before RestorX returns to remove it. Just disgraceful!
Nov 27th, 2022