Services Australia

I'm on the phone and I have been waiting 1hr 30mins and still waiting, I'm sure they have a sweepstake to see how long you will stay on line before you hang up.
Mar 10th, 2023

I was shocked at how rude one of the staff was to me. I cant imagine its a great job and I dont ever expect much but I just had one questions out enrolling and she wouldnt even listen to me. Shed just interrupt and say apply online. I was trying to say Okay, I dont have all the documents needed what should I do? But she wouldnt let me get that far.
Apr 4th, 2022

Jan 20th, 2022

Rude staff.
Dec 17th, 2021

As it is not possible to place a review for the online or phone services anywhere, I've instead selected the closest branch instead. Multiple times I called only to hear "We know you've been trying to reach us," the robot said. "However, we are experiencing a high volume of calls at the moment and are unable to take your call. We apologise for the inconvenience. "Thank you for calling. Goodbye." I finally got through by calling the IT support line, as the information I was looking for did not appear to exist, who couldn't help butvthen transferred me internally. The person I spoke to was really helpful and kind. They deserve 5 stars but whoever approved the hanging up deserves a zero. Absolutely unacceptable. Set up a call back service, it's really not that hard. Or ensure the online service has all the information required instead. Such as every single payment made to child care providers, like Medicare does for every single rebate made. Also apparently the only way to dispute something is in writing and to mail or fax it, how many people does Services Australia think have access to a fax machine?? Get into the 21st century and set up a way for the mail system within the online system to allow email communication. If services Australia can send emails within the app why can't we reply to them?? Privacy is a pitiful excuse for not making services australia customer friendly.
Mar 4th, 2023