healthAbility - Dental

On time, organised, capable and caring
Dec 18th, 2022

Jun 4th, 2021

The worst experience ever! Cant be disappointed more! Its a shame that google doesnt have minus rating, cos that would be what they deserve! Dont take me wrong, this review is regarding the receptionist team. I believe the dentists are better, at least Emily Zhang was, but I got no way to know, as I wont be going back and dont recommend any people to go there, unless you dont mind to take the risk of being messed around. I made a booking last Friday for this morning at 8:30. The lady on the phone informed me this visit cant be a normal check up, I confirmed that Im in pain and I think the tooth needs to be taken out. Today, I got there on time, but was told that they cant find my appointment, and the doctor is fully booked for the morning. Then they asked me if Im sure that I booked with them and whether I have a confirmation text. I didnt receive any text messages from them, so showed them my call history and then they ask me if I remember the ladys name. What a joke! If you want to know, cant you look up the roaster? And what the point to find out who answered my call? To verify that I had a booking or she can take the tooth out for me instead? Finally, they said Im so sorry that we MAY make a mistake and arranged another appointment at 2:30pm. Now, less than 3 hours prior to the appointment, did I get a confirmation text? Of course no. Unprofessional, no consistency. Be prepared, if you still want to see your dentist there.
Jun 1st, 2021

As good as a dentist can be. Great staff very quick
Nov 11th, 2020

Thank you so much Dr Matthew Jude and the crew for all your efforts over the years. The trouble you went to for me was amazing. Think you may of moved to a different clinic, best wishes to you. Really pleased to be back in a dental routine and have a clinic I am comfortable with. Mixing a bit of public and private dental, for me has worked out very well. Starting to smile again thanks to you guys.
Aug 2nd, 2020