Kangaroo Rentals

Booked a vehicle online and was requested to capture credit card payment details for which a hold on my credit card was immediately processed. Received an email the following day that the now "rental request" was declined. Upon telephonic enquiry, I was told the the vehicle that showed available online (a few other vehicle categories showed "Unavailable"), was in fact not available and that what I thought was a booking, was actually a booking request... and that they understand this is confusing. P.S. So why do they do it this way then?! When I enquired telephonically and said that's not acceptable and we won't use their services again, the lady from Kangaroo Rentals laughed at me! The cancellation e-mail came from a place called "Turnbulls Hire" (note, we had "booked" with Kangaroo Rentals) which is why we didn't pay attention to it at first and the email was therefore lost in a sea of SPAM and only discovered a few days later, which meant we had to rebook another vehicle last minute and pay higher fees. In future, I'll just save myself the stress of tricky wording, not knowing which company I'm dealing with and providing credit card details before knowing for sure if there even is a vehicle available to hire (to save a few dollars) and just go straight to one of the big car hire companies where their business practice is transparent and consistent.
Mar 24th, 2023

Excellent service and rates.
Dec 25th, 2021

We recently hired out of Avalon airport with this new and upcoming business. The staff are extremely helpful and knowledgeable. Will recommend to my friends and family and will hire again when we visit melbourne. If you havent rented with kangaroo rentals give them a go. Thank you again for such amazing service P.s great Aussie business support local Regards BJ
Dec 15th, 2021

Excellent Price, Excellent Service, Quality vehicles and upon retuning the vehicle there were no unexpected or hidden charges. I will see the Kangaroo Rental team again on my next trip.
Jul 16th, 2021