Refresh Renovations Melbourne - Andre Jeffery

Andre (Refresh Renovations) and the builder did a great job renovating our home. The job involved creating an upstairs area by adding 2 extra bedrooms, as well as removing interior walls to open up the existing space and creating a new kitchen. They were very professional. Andre worked closely with us to ensure the new work would meet our expectations & needs. Services: Home extension services, Project management, Home renovations
Apr 30th, 2023

Our bathroom was unusable when we bought the house, so we decided to completely gut it and start from scratch. Refresh were an amazing team from start to finish. The whole project was completed to a high quality. The excellent communication through every stage of the project made it less stressful for us knowing we were being looked after. I would highly recommend Refresh to anyone wanting to renovate their home. Service: Home renovations
Apr 18th, 2023

Andre is dedicated, creative, highly engaged and extremely positive to work with. He had some great ideas for our building project. He is also very reliable and has excellent contacts within the building profession. Whilst our project eventually went to another contractor (only because Andre focuses on renovations, whereas our project ultimately became new build), we would have no hesitation in using Andre for any future work.
Mar 16th, 2023

Talked and promised a lot. Paid for the initial concept and feasibility early June 2022 after discussion and confirm that project was doable and would be finished by end of 2022 ... After payment and despite repeatedly calling, no answer at all. until I reach a boiling point. called office to reach someone else, asked to be called back, finally after two weeks i was called back we set something up for Andre to visit. visit for nothing as designer was not here. reschedule another visit. finally got a plan in November!!! with a nice email asking for feedback and dscussing everything. we are now in May 2023 and despite several attempt at contacting Andre, nothing!!!! I was re-imbursed $1,000 for the original waiting. Which was a nice gesture however not followed up by actions. Waste of $3k and 1 year!!!!! Waste of money. Use Andre if you enjoy the stress and hassle of chasing him up every week for an update and to deliver on his promises. feel so ripped off and angry. intentionally over promised in order to keep me around. 1 star rating as I cannot put zero but this is my real rating: 0 for customer service 0 for value 10/10 for waste of time 10/10 for stress
May 3rd, 2023

Talked and promised our requirementa. Zero delivery. Paid for the initial concept and feasibility in August 2022 after discussion and confirm that project was doable and would be finished by end of March 2023. Few designs given to us of laundry only. (We are doing full extension) . Requested that he made amendments to the design on multiple occasions but never delivered brief, despite his numerous promises that he would send through an updated design "next week". "Extra week. Tomorrow morning" never came.. sickness, covid and delays. All parties contracted to do work for refresh either came down with covid, didn't follow brief or supply or went broke...I personally checked and each time details given by refresh were false and pointed back to refresh as not doing what they told us they had. We accept now that we were being taken for a ride all along. Absolute waste of 6months to be back at point 1 and now with costs escalating will be $1000's out of pocket. waste of money. Use them if you enjoy the stress and hassle of chasing him up every week for an update and to deliver on his promises. Like other reviewer was aware of the struggles in the construction industry at the time, so also requested honestly and timelines. . CAPITAL F for fail . Just all BS. feel so ripped off and angry. intentionally over promised in order to keep me around. 0 for customer service 0 for value 10/10 for waste of time 10/10 for stress Services: Home extension services, Design
Feb 14th, 2023