Telstra Rosny Park

It was really disappointing to see poor customer service by the Rosney Telstra. The lady who inquired even didn't want to listen properly the question and just want to get rid of me by saying contact the online team. Everything happen at the entrance even without offering a seat. I had the same internet problem in Adelaide but the people were really helpful and solved it instantly. This is very poor and shame to the Telstra company also. Now I am stucked with online team again which is restarting as waiting time is unpredictable.
Apr 22nd, 2023

Had a great experience on 19/01 and bought two sim plans while Visited yesterday again 20/01 to buy iPhone on plan or outright. Female representative asked us to wait 40 minutes and well be contacted over phone as team is currently busy. Returned to store after 40 minutes to face that we didnt pick up the call (which we never received) and asked to wait again for someone else. Anyway moved to JB hifi and bought the iPhone 14 pro max outright.
Jan 13th, 2023

I received exceptionally good customer service from Kieran. Polite, helpful and very knowledgeable I was assisted in a very professional manner.
Nov 9th, 2022

Did a 60 KLM roud trip to send my phone off for repairs only to be told they were fully booked out ,but the lady that I seen checked the phone and then took all my details to go back again when she had everything there to send it away without making another trip back when I told her I came from Sorell she said she can't help that. should never have shut the Sorell store also she had time to deal wih me as she was only standing around
Oct 27th, 2022

Would not sell me a iPhone as it was by appointment only what the hell shop runs like that .woman was rude and acted like I was a problem when I questioned it.I am a Telstra customer why cant I get service from a Telstra shop. Now considering moving to another carrier . Also thanks to Jb hi fi for supplying me with a phone as requested and in a helpful and timely matter.
Oct 4th, 2022