bp

Its such a shame that BP a giant company and have such a poor customer service. I filled my car and went to pay it. I showed him Uber discount card guy denied. He even told me dont ever come back otherwise Ill not serve you. I have video recording and when I asked his name he didnt tell me. It happened on 8th dec 2022 around 9:12 pm. I hope someone from BP will teach him something about customer service
Dec 21st, 2022

Some brown dude wouldn't let me in because i was wearing a hat. absolute disgrace!!
Dec 3rd, 2022

I am Uber partner and since the partnership has been changed from Ampol (Caltex) to BP, we driver didnt get good service. When I refill the fuel last 3 times at BP Moonah, they never had coffee to serve (the representative always advise to grab coffee from somewhere else), their car wash machine is broken (they guy at the counter says no one cares to repair it). I think BP regional manager should look into this, now you guys are partners with Uber too and we have been nicely served at Caltex before joining BP. Very poor quality of service at BP Moonah, Tasmania. Looking forward to have change to have better business.
Nov 19th, 2022

Just filled 91 at Moonah Tas BP. Goodness a lady on the counter full of rudeness, very rude tone. I was in a happy mood but after a conversation she passed on all her negative energy. Was telling me how to use my card while tapping the machine. When I said this never happened on other stores, she replies it happens in all the stores in rude tone. While I have been using this card tap and go since past 15 years, she should have put a note about special requirement o. How to tap the machine before the customers tries to. Pathetic
Sep 20th, 2022

The lady at counter was very rude, was filing out and was lisping a song. She called through speaker and said can you please hang up the call. First I thought she is saying to someone else then she mentioned mine pump number. I showed her my phone which was in my back pocket and said sorry i am not on my phone its in my pocket. After when i went to pay for fuel i said i think there was some misunderstanding i was not on my phone i was just singing a song. She said that even its not allowed as it will distract you seriouslyyyy ..? She had no clue what she was talking about. using phones are not allowed while filing out fuel which everyone knows but singing a song while filling out fuel is not allowed on BP is a new thing, specially for me. She really needs a training on how to do proper custom service.
Oct 16th, 2022