QBE Insurance

Our Builder had his liability insurance with QBE, and after a major error occurring in the renovation of our brand new kitchen, when the builder incorrectly installed a ceiling fan, it fell from the roof onto our new stone top benches which smashed our cook top and the force of the falling fan buckled the back of our oven and damaged the benchtops. QBE have been appalling to deal with. File owner was away from office for numerous days, at a conference, but no out of office or forwarding of emails applied. Constant following up, with QBE constantly asking for more information deliberately delaying the processing of the claim. We have been without a functioning kitchen for 6 weeks now, cooking outside on a gas burner! Appliances are going to take 6 weeks to arrive, ONCE claim is processed. Accident occurred on 1st of Feb and claim still not settled, and not looking to settle for quite some time. Poor communication, little empathy and numerous attempts to delay processing of claim. If you are thinking of insuring with QBE for liability issues, I warn you that they will gladly take your money for the premium, but when it comes to honouring their word and offering piece of mind and coverage in times of need they are pathetic! Steer clear
Mar 30th, 2023

My BMW is once again insured, so I can ride and sleep with peace of mind. Easy peazy!
Dec 29th, 2022

Very helpful & explained everything in easy to understand terms.
Nov 21st, 2022

Sep 28th, 2022

Absolutely appalling service. Has been over 8 months with a damaged property and still counting. The damage is that bad that a portion of the property is unusable. In the process of discussing with the ombudsman.
Aug 25th, 2022