Aramex Hobart

Reliable
May 16th, 2023

My parcel was not delivered to me not sure where it is
Apr 13th, 2023

No reliable. 10 days to transfer a courier from Sydney to Hobart on express post. The item was sent from overseas on an express post on 10.04.2023. It arrived in Sydney on 15.05.2023 and cleared the customs and and the tracking show it is being transferred to Hobart from 17.04.2023 and it is still in Sydney as of today (21.04.2023). When we called and checked today we were told it will be delivered on 26.04.2023. It takes more than 10 days to deliver from Sydney to Hobart? You gotta be kidding me. Even on normal post it takes maximum 3 days to deliver from Sydney to Hobart in other courier services. But more than 10 days, seriously? They say that from Sydney to Hobart, it is not an express service. Then why did you charge express fee if you can't do it? We were told it comes on truck and ferry to Hobart. How on earth does it take 10 days to transport it via road and sea between Sydney and Hobart. It would take maximum 2-3 days only. The tracking is still showing the parcel is just sitting in Sydney since 17.04.2023. Customer service is very rude. We chatted with their customer support. We asked that where we can put a review. They did not answer for it and they said they will keep an eye on it and closed the chat saying the ticket is closed even before I reply. so rude.
Apr 24th, 2023

Item purchased on Amazon never arrived. Picked up by Aramex then nothing.
Mar 31st, 2023

Terrible courier service. On two occasions now they've failed to knock which has led to the parcel being stolen off my doorstep. They didn't even try to hide it, despite ample areas to do so. When I called to ask, they said "it's not a requirement to knock anymore." Someone was home all day to collect, but I had no idea to expect the package as they didn't send an "out for delivery" email until it had already been delivered, which I only saw once it had already been stolen! And since nobody knocked, we didn't know it had even arrived until it was already gone! There are some pretty small steps here that Aramex could have taken just to make this smoother but they failed at every turn. I already lodged a ticket with their website but as that's their own company's service they're obviously not going to admit to any fault. I tried to follow up with them on it, but no response. Typical. Useless. If you have the option, I strongly advise avoiding this incompetent company.
Mar 7th, 2023