Jones Radiology

Poor booking system and poor customer service. Avoid!
Oct 3rd, 2022

Had an aspiration of a cyst under ultrasound on 5/7/22.The radiologist and radiographer were both exceptional, complete details before, during, and after the procedure. Mind you, they had been working together for 20 years, yet looked as if they had just left school!
Jul 24th, 2022

Renee the receptionist was extremely professional and helpful 5* service
Mar 12th, 2021

Mar 26th, 2020

The medical staff were excellent, but I was disappointed by the admin staff / booking system. I booked my appointment 7 days in advance (the first I could get), which required me to upload my request form. Because the admin staff didn't read the form until just before I got there, I am now out of pocket $275, and almost missed the appointment I had booked and taken time off work to get to When I arrived, I was told that because it was more than 7 days between getting 1 service on the form at a different provider and now, that medicare would no longer cover the procedure and I was out of luck. I was finally able to beg to just pay the money out of pocket (as it was time critical) If the admin staff had looked at the forms they made me upload in order to book within 6 days of me uploading them instead of waiting just before I turned up, they could have advised me of this, and I could have possibly rebooked elsewhere and saved a lot of money
Oct 27th, 2022