TOX Aesthetics

Painless and professional. Libby is the best
May 23rd, 2023

May 20th, 2023

Very professional, quick in and out, no over-the-top sales and carry-on. Will definitely be back, and would absolutely recommend.
May 11th, 2023

I had 3 areas of anti-wrinkle as well as cheek + lip fillers completed by Sammi recently and have only wonderful things to say about the experience. I was kept well informed prior to and throughout the procedure. Sammi was welcoming and asked lots of questions to ensure the best outcome for me, I was given plenty of take home after care information, and thus far the results have been fantastic! minimal bruising/swelling and I was kept comfortable during the entire appointment. I also noted that the discomfort was minimal and far better than what I had experienced at other injectable salons. Highly recommend Sammi, as well as the entire team at TOX for all injectable procedures/skin treatments.
May 7th, 2023

Attended TOX on the 9th of December 2022 for their anti wrinkle injections (120 units @ $450). Reviewed 2 weeks later, all good. Movement returned within 6 weeks, contacted TOX via email to ask why this would occur - no response. Thought Id give them the benefit of the doubt, rebooked for the 6th of February for another series of anti wrinkle injections. I was told I have an overactive forehead and was supplied with additional product. Taking TOX on their word, I booked an appointment for fillers and the next lot of anti wrinkle injections. On Tuesday the 7th of March, 4 weeks after my last series of injections, I noticed considerable movement had returned to my brow and forehead. Contacted via email to express my frustration and asked for my appointments to be cancelled and deposits returned. Refunds were refused and yet AGAIN I was told movement is returning because I have an overactive forehead. And, was blamed for not attending a review - because TOX never booked one. Ive never heard that I have an overactive forehead from previous injectors and have never had a problem with Dysport previously.. Whoever manages the administration at TOX is rude, and has ZERO customer service skills. When a customer contacts to make a complaint, hear them out, book an appointment to hear their frustrations.. thats how its done. Instead, she chooses the blame game.. no apology, no offer to call and sort out the issue or any effort to ensure my satisfaction with their service. Not sure if TOX simply arent supplying the product amounts they say they are, or if their injector simply doesnt have the experience to do it right. But either way, wont be booking another appointment and will be sharing my experience with anyone that will listen.
Mar 25th, 2023