Corporate Health Group (CHG)

Rude staff and long waiting time even when there is no one in the waiting area.
Jan 5th, 2023

Rudest bunch of people I have ever had to deal with, every time... and iv been going there for few years now and always the same stuck up attitude
Dec 17th, 2022

One star for the horrendous nurse who does the initial assessment. She is in her late fifties and obviously hates the job
Nov 20th, 2022

This place has no sense of being hospitable. No greetings, no smiles. Everyone here seemed dull and uninterested. I thought it was only the receptionist but apparently its pretty obvious when you meet the nurses inside.
Nov 1st, 2022

I attended a CAT 2 Rail Safety worker medical assessment in February, 2023. After presenting at the front desk, the information sheets were processed by the reception staff. ID was asked for and presented. The initial examination was routine. The RN was rather matter of fact and put me though the rudimentary tests quickly. (It is interesting that the Ishihara colourblindness chart is applied every medical. Colourblindness is a genetically inherited condition. One is either colourblind or not for life). The audiometry test however, was thorough and informative. The medical examination felt rushed and quite basic. I indicated on the medical form I have a condition that is controlled. Following the examination, I was asked for a clearance letter, study report (which I was initially told by CHG it had not been received) and additional health data. The additional data was requested a WEEK after the examination. All of these items of information were provided as soon as I could obtain them. I forwarded them to CHG as soon as practicable. I am extremely disappointed in this series of events. If it was so crucial to provide the specific health data, why was I not informed of this during the initial consult? Why was I asked to provide additional information (the clearance letter, and the data survey) that was of no use to complete the CAT 2 medical assessment? When speaking to a CHG employee, she said on a number of occasions I am trying to help you. It was only after I rang off from this conversation, she sent an e-mail informing me that the clinic actually needed the additional data. Why was this help not provided in the form of an adequate request for the data needed earlier in the week? This data should have been requested at the time of my appointment. Why did the physician not ask me then for the additional data? I would have promptly complied with the request the following Monday to get the data sent to CHG. This series of events took over a week to eventuate. As an employed worker, I am also an active volunteer for a not for profit organisation, I was held to ransom until such a time as the data can be processed. I could not perform any Rail SafeWorking duties until then. If I was an employee, I would have had to be stood down for a week. I may have lost pay by not working and what would my employer have thought? My overwhelming impression is that CHG is not really concerned with minor customers. We are processed expeditiously and only followed up when absolutely necessary, thus taking time to complete the required task. I am acutely aware of the responsibility that CHG has to provide an acceptable minimum health standard for clients to perform the tasks they are trained for. However, it seems that many aspects of the process are rushed and necessary followup is languid. I have discussed these issues with our HR manager and as we concluded, unfortunately a small organisation such as ours are at the mercy of work health assessment facilities such as CHG. CHG major clients may be provided with a higher level of service....I dont know. But it certainly seems as though I was not treated fairly and expeditiously with this matter. And yet, CHG will get their money. I am sure that whoever reads this will think, Just another grumble guts that we need to contact to smooth things over, but I believe this information may help to improve CHG processes somewhat. As a worker whose employer requires employees to complete medicals, and for volunteers, I cannot in all honesty recommend CHG to either organisation. After providing feedback to CHG, a support service coordinator contacted me and we had conversation about my complaints. Although she could sympathise with my issues, I have severe doubts if anything will change. I assume that a response from CHG will be forthcoming. But based on many of the previous Google reviews, I doubt anything will change.
Mar 20th, 2023