Urban Windows & Doors

Aug 28th, 2022

Really negative experience for us unfortunately. Urban came out, quoted, we accepted their quote and paid a deposit with the understanding the windows would be installed in about 3 months. At about 4 months, after quite a few follow up emails they said they couldn't do the job because the window is arched. I'm unsure why it was quoted and took this long to work that out but ok, just refund the deposit and we'll move on. Trying to get the deposit refunded was just as bad, many many calls and emails to sales staff and the owner. Eventually it was refunded but certainly not a good experience. Everyone makes mistakes, no issue there but how they handled the mistakes was very unprofessional
May 5th, 2022

A++++
Oct 21st, 2021

Sent an email to quote. No reply to the posted contact email on thier site. I rang and was told the email address they list isnt monitored..cant imagine why youd list something you dont monitor. After phone call I sent my request to the esimator as the new email. No answer after 2 weeks. Assume my buisness is not wanted. Ill take my money elsewhere.
Sep 20th, 2021

Jul 18th, 2020