Telefirm Pty Ltd

Better than previous other centres, we have been getting right support. Amazing service by Telefirm Victoria Park office particularly in Covid.
Feb 25th, 2021

I have been struggling with phones, line for last few months, called provider, private tech few times same issues. lost business in hard time of Covid. Contacted local guy Telstra Partner here Vic Park. Mr. Patel called me, understood issues very quickly, within 1 day problem resolved, I wish I had contacted them few months ago. Great Job.
Oct 12th, 2020

Good products
Jul 1st, 2020

Dont trust Telefirm. They use poor quality installers and charged me over 2k for the job and when the system failed blamed the NBN and myself for what is clearly their fault. I have now been without phones for 3 weeks and have to organise the repairs and then go to a small claims tribunal. Oh, dont bother calling unless you want trouble. From Steves Car Alarms.
Mar 21st, 2020

Purchased a new Samsung S20 when upgrading our business plan, phone is delivered by 1 of their staff. I take out the phone only which means I have to tear the seal to get to the phone. I start the phone and commence setup questions, after the 3rd or 4th question the phone restarts by itself. This continues to happen approx 4 to 5 times and gets really hot. After 2 to 3 attempts to turn the phone off I managed to get it to power down. The next day I contact Telefirm and speak to Charlie Obien again and advised that the phone sent to me was faulty. I asked for a replacement as I haven't used the phone yet and everything else is still in the box. I don't want my money back, cancellation of the contract or anything else to compensate for the inconvenience. I just want a replacement. This is part of the response I get back: If we removed the phone serial number it will trigger a termination cost of $1900 on your account and we cant waive since billing team is closed until further notice. I have been a loyal customer with Telstra for over 20yrs despite some issues in the last few years but I have stuck by them. The service I have received from Charlie at Telefirm in Vic Park WA is appalling. He was quick to badmouth Telstra shops and how they seem to add costs to your bill but then does this to a loyal customer. Extremely dissatisfied and will never recommend these guys to anyone.
May 9th, 2020