Grahams Jewellers

I purchased a bracelet from the Rundle Mall store. Patrick assisted me through the purchase process as I live in Melbourne. Patrick was absolutely brilliant, super helpful and extremely professional. He kept me informed on the delivery process as it was a $4000 bracelet, so as you can imagine, I was a little paranoid buying without going into the store. I recommend that if you are keen to buy some new jewellery, then give Patrick a call. What a great experience .
May 21st, 2023

Purchased items for a present online. Paid express for those to be delivered as no click and collect available. A week later no notification from Grahams. I prompted with an email as no number to call and advised they would send out today and with tracking number to meet the deadline. Item is still at store so will need to purchase another gift. Super UNHAPPY right now.
Apr 28th, 2023

Managed to turn what was previously a '5 star rating' into 1 after a visit today. Appalling service and treatment. Won't ever shop here again or recommend to anyone. Edit - For anyone interested, as you can see Grahams replied to this review asked me to email them with more details. Pretending publicly they make it look as though they are concerned and are interested in following up. I did that and was promised a 'regional manager' would contact me with 48 hours. 48 hours has turned into two weeks. I have literally heard nothing from them. I think this perfectly sums up their post purchase customer service, particularly the Myer Centre store. I would advise anyone to avoid this store.
Apr 24th, 2023

Diabolical service levels. I went in looking for help with a watch I bought from them and the person who served me was incredibly rude and simply didn't want to help in any way. The single worst service I've experienced in a very long time.
Mar 29th, 2023

Great service, profession and very friendly!
Mar 14th, 2023