Alinta Energy

We are a new customer that supposed to get a connection today. Customer service was terrible! I called at 2.10pm today and inquired about the time we would get connection and we were told that IT WAS ALREADY CONNECTED. after 30 minutes I received a message saying there was a problem, called them and they said that they could not access the meters, when in fact my partner took a time off work to make sure everything goes as smooth as possible and was home the whole entire time waiting for them and all our other deliveries. The lack of customer service is very frustrating, save your money and time. Go to a better energy company elsewhere because Alinta energy is not going to give you the best service as they promised.
May 18th, 2023

Beware of Alinta. We signed with them but our previous supplier offered us a better deal to stay. When Alinta sent the bill for the short period we were with them they guesstimated we had used 26.5kwh per day when their own info said that two people usually use 12.9kwh. Complained to Alinta. They refused to reissue the bill at the correct rate just gave us $10 off. They claimed someone else had made the clearly dodgy estimate. The result was we paid Alinta for over 200% of the electricity they provided. Like i said BEWARE
May 8th, 2023

Was declined a gas account due to "credit rating issues". I have a fantastic credit rating, no issues whatsoever - even forwarded the Equifax credit report to them (with no response might I add). I called Alinta, and they refused to 1) give me a reason as to why I was declined, and 2) remove this credit request from my file so now I have a decline on my credit rating!!!!! Don't bother trying to be a customer - it's just not worth it. Ombudsman won't help either because they legally get you to sign off when you try and sign up online. Very sneaky. Not happy at all.
May 5th, 2023

Aside from Aust Post this company is easily the most incompetent in the country. They cannot even issue me with a final account due to 'IT' issues. Won't be returning as a client.
Feb 28th, 2023

Just had a call regarding swapping to Alina and was promised a .44c plus another .08c for my solar feed in, sounded to good to be true. Checked the reviews and am so glad I did. It appears I have been saved a lot of pain so thank you to the good people who provide honest feedback.
Feb 27th, 2023