Transdirect

UNAUTHORISED $$$$ TAKEN WITHOUT PERMISSION Paid approx $30 for 8 kg box to be delivered within 3-5 Days. It got there 11 days after sent (and only because I put in complaint Id say), 8 days after it arrived and was unpacked they have now deducted an additional $36 from my credit card-this is UNCONSCIONABLE-they have no grounds for this. They claim I paid for approx 23kg and it was just over approx 25kg-I cant lift over 10kg. According to their computations approximately $ 30=23kg (it was only 8kg) and $66.90=25kg so an extra $36.90 for 2kg. This company used to be great- its now dreadful
Apr 15th, 2023

Absolute rubbish! We are a small Business and tried using these guys for 12 months. Towards the end, Maxine at transdirect would make up fictitious bills and automatically charge us, to the point we had our bank intervene and pull the money back from them. They want to clip the ticket, but dont want to give any customer service, and when issues arise with the couriers, youll have to deal with the courier yourself, with zero support from transdirect.
Mar 22nd, 2023

Maxine @ transit, you have really negatively impacted our small business, with fictitious charges. Users beware, you're credit card details WILL be mishandled by Transdirect.
Mar 16th, 2023

Dont bother, took my money, called several times to advise items not picked up and days later, seven boxes still sitting in my hall way. Find a reputable company to send your items dont use these muppets
Oct 15th, 2022

I'm very disappointed you have partnered with Aramex Courier service. Since you pride yourself and advertise that you used the fastest Courier services in Australia. I have used your service many times (not with Aramex) and have been very happy. So trusted your services. This time I have totally lost faith see below. Also Have you read Aramex google reviews. Definitely not a trusted Courier service. After the first "no show" I was only made aware of disappointing 1 star rating. My current experience . I booked 3 parcels to be collected on Thursday. These were not collected. Excuse was that they "weren't available " I'm a business I'm open from 8am -5pm. Friday they weren't collected as apparently they weren't on the collection list. Rebooked for Monday. Not collected Tuesday. Not collected Apparently you can't escalate it as the Courier service has until 5pm to collect. But as soon as 5pm rolls around ... yet another "no show" Is this going to go on for week's?. When is it going to be escalated. Very poor service as normally these would have been delivered by now. I have unhappy customers who now won't receive their deliveries until after Easter. And you say if I want to cancel the pickup I might be charged??? I should be charging you for my wasted time.
Mar 6th, 2023