Europcar Adelaide City

excellent staff and service
Apr 21st, 2023

Do not rent from Europcar. We will never do so again after our recent experience. We rented a car from Europcar in February from the Adelaide City branch. The car they rented to us was defective as it had a tyre which deflated to an unsafe pressure. We returned the car as soon as we discovered the fault as we concerned about the safety of the car, particularly as we had our 5 year old son with us. We had an apartment in the city so limped the car the short distance from our parking garage to Rundle Mall as we did not consider it safe to drive the car any further. Europcar advised us when we returned the car to "not worry about it as it happens all the time". It is our view that Europcar knew about the fault with the tyre as they quickly took it back without any inspection and gave us a replacement vehicle. However, we have now returned to the UK and Europcar is trying to make us pay a damage excess, two replacement tyres! They have already taken two payments in excess of their original quote including a fuel excess (at an extremely extortionate rate) as we weren't able to take the car back with a full tank. This is pretty disgusting behaviour from Europcar when they rented an unsafe car to us in the first place. Also, how could we reasonably drive safely to a fuel station with a defective tyre?
Apr 19th, 2023

Apr 7th, 2023

Very clean and comfortable car. Great location with after hours drop off. Affordable and all inclusive. Thank you!
Mar 31st, 2023

Customer service was smooth, had an upgrade which was fantastic and vehicle was great to drive. Exactly what we wanted, small SUV, economical, tinted windows for those hot Adelaide days!
Jan 24th, 2023