U-HAUL AUSTRALIA TRAILER HIRE

Never using U haul again. We drove for 5 hours to a pre booked car trailer in Dalby, and when we arrived, both trailers at the location were unusable and incredibly faulty. The spare tire was blown out, no taillights, no jockey wheel handle, trailer wouldnt connect properly etc. The trailer we did end up using had a dodgy wheel bearing that barely made the trip, and when we called up they tried to blame it on us for overloading the trailer. I want a full refund and strongly suggest that U haul does some improvement on their maintenance before hiring their trailers.
Apr 7th, 2023

Been over a week and they still havent given my bond back. Apparently 5/10 working days. Seems dodgy to me. Dont recommend . And the Ute I had came with scraps on in which at return tried to question me. Luckily for me I took time stamp photos of any damage at pick up. Be aware
Nov 7th, 2022

Tried to contact them via the 1300 number on 2 occasions over 2 days. Both occasions i waited in the phone que to be told i was number 4 in line then 3 inline then the system told me that unfortunately all the operators are busy try again later!...............Looking at the reviews here i dont think i will try again later, or ever. Pretty poor experience given how easy it is to get the online system right!
Apr 9th, 2022

It's been 7 days since I hired a ute and Im still waiting for my deposit. Uhaul willbhold your 250$ for 10 days. I won't be using them again.
Mar 10th, 2022

Incredibly disappointing. Attempted to hire a car trailer (from branch in Kenwick, WA), had made booking prior to arriving and as such had to make payment - no issue with this approach. When I arrived trailer not fit for use (tail lights not working) and no alternative. Nobody able to assist - still not a problem to me. I left without taking the trailer, having paid $140 for the pleasure. Now my problem - repeated emails to head office requesting a refund and no response. Tried calling phone number listed on website, no answer. I didnt move the trailer at all, and check-in and check-out was about half an hour and it cost me $140. I find this horrendously unprofessional. I understand issues arise as what happened in my case but I dont think it is good business to ignore my requests for refund. Very displeased. Went to move yourself trailers without a booking and had no concerns with equipment.
Aug 23rd, 2022