Elgas

Signed up online as a new customer on the 19th of this month. Ordered 2 bottles for delivery to Hatton Vale, and charged $188. A few hours later I got a call saying, sorry we don't deliver to Hatton Vale. Said they would cancel my account & refund my money. Its the 21st now, still no refund. I called this morning asking about my refund, was told the Toowoomba branch would call me back to sort it out. It's 1.20pm & still no call & no refund. I'm very mad, your holding my money, it was YOUR mistake & I demand a refund asap. If I could give zero stars for service, I would!
Sep 21st, 2022

The worst Customer service. Without gas for 4 days! No call backs
Sep 3rd, 2022

Been with them for 3 yrs. Good service and delivered on time. Last time I went to order took a double take at the price. Had to look around as the price was ridiculous. Went with another company and got 2 bottles for the price of one elgas wanted to charge.
Aug 27th, 2022

There is a nearly 40% increase in their prices in a year....!!! Near on extortion... It's disgusting what they are now charging. If I had known this before I ordered, I would have gone elsewhere. My advice shop around.
Aug 17th, 2022

Absolutely would not recommend. Chose Elgas simply because they were the supplier for the old tenant and as we had moved from 8 hours north, we did not have time to shop around and went for the current supplier. We were told there was approximately 3 months worth of gas remaining which was ours to use and to simply order a new bottle when required. After only a few weeks we were out and it took 6 days for them to deliver the new bottle which was not ideal as it was winter in Toowoomba and I had the flu. We received a new customer discount (however the total was still more than the local competitor) and then we were charged an additional $92 service fee only a month later. 2 bottles of gas for a whopping total of $370 ($320 if you include the discount). Overpriced gas, poor service and undisclosed fees. Will definitely be changing to a new company once our bottles are empty.
Nov 12th, 2022