Catalyst Radiology

May 29th, 2023

May 20th, 2023

Visited to make a booking for a CT scan but went in immediately - after a bit of paperwork. Friendly staff.
May 20th, 2023

I went to Catalyst on Tues morning 06 Sept 22 for a M.R.I. scan on my left knee. My experience with Catalyst, from booking online, submitting my referral and the procedure itself was positive, and I can recommend this practice, for your scanning and X Ray needs. When I arrived at 8.30am, the friendly receptionist got me to fill out a fairly simple reg form and almost immediately afterwards, the technician took me downstairs for the scans. The technician was friendly, patient and caring. He explained the procedure clearly to me, made sure that I was relaxed and comfortable, with headphones tuned to a local radio station to block out the loud noise of the scanning machine. I felt that I was in good hands. He advised that at any time, I could signal to him via a bell, which I held in my hand, and the scan could be stopped to see what the problem was, and then restarted again. Unlike other technicians I've encountered in the past, this gent did not put the fear of God in me, if I accidentally moved or sneezed or coughed during the procedure. He simply said that that particular section would have to be redone but not the whole scan and in any event one section might only be three minutes. With that in mind, I felt a whole lot better and in the end it all went smoothly with no delays or interruptions. After 20 mins I was done and on my way home. So thanks to the technician and to his assistant at reception, for making this such a seamless and stress-free procedure. And the reports were at my doctor within a day or two, with no delays. Regarding Costs: I paid $300 out of my own pocket, despite paying a so-called annual medicare levy of 2.5% of my taxable income (remember it started off at 1% when Medicare was first introduced in 1983) and thousands of dollars a year for private health insurance. So if youre a middle class person receiving no govt benefits, and living off your own means, even that hefty combo of pub Medicare and pvt. health insurance is still not enough to cover your essential med expenses. In this instance I paid the entire cost of the scan myself, with no Medicare or private health assistance. No fault of Catalyst, just how the system of socialised medicine works.
May 13th, 2023

Hello everyone! the service and attention is so good in this center that I wanted to share it. There is a team of people working with essential human values: respect and understanding. And that makes a big difference. English is my second language, and it is challenging to understand the medical context. Thus, from the first phone contact, the receptionist (Sujanti) has a respectful, friendly and helpful attitude. Once in the center, the person who performed the MRI (Azhar) was very patient with my times, respectful and understanding of my feelings of claustrophobia, explaining the process from start to finish. Really, thanks to them, I was able to take that step and have a positive experience in this regard. With people like this, it is easier to move forward in the process that leads to more health and well-being.
Jul 28th, 2022