Gladstone Flooring Xtra

Would not recommend to anyone! Initial sales service great -girls all lovely and helpful which sold me on them. It all fell apart leading up to, during and after install. Damage to walls and skirtings, no communication, not laid properly, glue everywhere, lots of gaps, and then caulked everything to cover there mistakes without permission and I hate the caulking! ( And it is a very dodgy job) Looks horrible and tacky. The Manager (now new owner) rude, didnt listen and didnt rectify as he promised . No offer of compensation for having to live with the horrible look or for all the wasted time waiting and trying to get floors rectified - they had 3 goes at laying the vinyl near bathroom door !! Owner/ manager has been stalling me for months -while ownership changed and now wont provide details so I can claim compensation from previous owners as hes claiming hes not liable. 7 months on and whilst I love the product I still hate the look from the poor install and the whole experience has been dreadful and extremely stressful! And after reading Renees review from last year about dodgy work I can see I am not the only one who has been through this as she has some of the same issues. So buyer beware - they have a great sales team and good range of products but if you buy from them DONT let them install it cause they have no care factor !!!!! I have kept my experience to myself until now but have been encouraged to now share it in the hope it may stop someone else from going through all the hassle, stress and disappointment I have
Mar 22nd, 2023

Mar 3rd, 2023

Wow!!! The team here were fantastic. Special shout out to Janine for her patience while I got distracted by everything and overwhelmed with choice. Did you know they do tiles here? I didn't and the website doesn't mention them. The range was fantastic. I highly recommend the team here especially Janine.
Feb 17th, 2023

Had my floors done and the contractors stole a few of my partners items , the boss sided with his employees and told me they never stole the items! Also shonky work with the silicon all up the skirting boards and bubbles in the floor in random spots. Do not recommend to anyone.
Apr 18th, 2022

Excellent service with helpful advice and staff were very helpful.
Feb 3rd, 2022