Stephanies Wellness Spa

The staff were so friendly and made us feel really comfortable. I was looked after by Alex and he was amazing. The space felt so relaxed and I was completely blown away by the entire experience.
May 20th, 2023

Best massage Ive had in ages! Loved it
May 17th, 2023

Beautiful surroundings great staff and we were so well looked after. A fantastic experience for our weekend away
May 3rd, 2023

Excellent attention given to my preferences. Relaxing and calming. Extremely cathartic following recent stressors in my life. Will return on my next visit to the Gold Coast.
May 2nd, 2023

Had it not been for the terrible customer service here, my rating would've been a lot higher. My friend and I had a treatment package each here on Thursday 11th May - I had originally booked for 2 people at 3pm and that was confirmed. I was flying up to the Gold Coast from Sydney that morning & wanted to ensure I had ample time to make it to our booking in case the flight got delayed last minute etc. The day before my appointment, I got a call from Lynn, the receptionist, telling me my 3pm booking was apparently no longer available and we had to shift to 1:30pm. I said that was theoretically fine & we left it at that. Which I had every entitlement not to, given how extremely unprofessional that is. Mind you, no apology at all was provided by Lynn. The next day we came to do our treatment & Lynn at reception was cold, unwelcoming and made us feel really uncomfortable. The therapists themselves were excellent/very friendly and professional and the massage was really good, but when we went to pay & leave, we asked Lynn if the Q1 hotel provided towels at the pool (the Stephanies website states spa guests can use the hotel pool, and we wanted to go for a dip). She rudely snapped at us that no, they don't, and the spa doesn't either so we should've brought our own. It was the most patronising, rude, disgusting and passive aggressive behaviour I've ever experienced at any day spa/massage centre. Seriously unbelievable. First she moves our appointment at the last minute with zero apology (she is lucky we even accommodated) then after we pay, has the temerity to snap at us for asking a polite simple question. Absolutely heinous behaviour and turned us off so much. I will definitely be telling anyone travelling to the GC to avoid this day spa at all costs. Which is a shame because the treatment is quite good, but the service from reception is abysmal, hideous and the biggest turn-off you could imagine. Just disgusting. I hope management sees this and enforces behavioural reform, because it's seriously required. Can't believe I paid $200 to be treated like that. Not what I wanted when I flew up from a different city that morning.
May 20th, 2023