Dream Smiles Orthodontics

A big shout out to Dr Eng Tan at Dream smiles, I am a Sydneyider travelling in-between SYD and BNE due to work commitment, it was super thankful and appreciated the front desk always taking care of us trying to book us in to suit our flights and schedule. Our first visit was in 2019 with Dr Tan for an initial consultation due to crowding and deep bite. We also visited 4 other places in Brisbane and 2 in Sydney, most of the consultations were done by a treatment coordinator and trying hard convince us to start at age of 8, was too keen to know which school my son goes to and some other things not quite related to his treatment. We have been to Eng for four visits before we decided to start with him, all visits were done very thoroughly, honest and professional advises are given, he is the only Dr who found my son has an extra tooth stuck-on just below his sinus which need to be extracted before braces. It was amazed Eng rather spend time on discussion of treatment details other then been pushy or rushing us, my son is wearing his braces with confidence now, he told us that he likes how Eng talks and the way treats him with respect. Cant wait to see his new smiles soon. Big thanks to his team, thank you all for been patient with us on our visits.
Apr 23rd, 2023

(Translated by Google) This is the place with the best service I have seen! I have been to Australia for several years, and I have never encountered it! The lady at the front desk is very gentle, professional, and careful. She always thinks for me, and she treats me so sincerely! The doctor did not feel the injection. The technique is very skillful and light. I really don't know what to say. I am really satisfied! Thank you! (Original) Thank you !
Jan 3rd, 2023

The best ever service I've ever seen. Especially the front desk lady Michelle. She's patient, friendly and professional. She always care patients' benefit and provide proper suggestion. Definitely will be back.
Oct 1st, 2022

Dr. Tan is doesnt communicate much, and therefore, it is imperative to exercise caution when interacting with him. It is possible that he may prioritize his personal opinions over working collaboratively with you to determine the best course of treatment plan. Additionally, Dr. Tan's doesnt care much about your concern and the lack of attention to detail had significant consequences for my teeth and gum. What was supposed to be a 10-month Invisalign treatment with him was extended to 2.5 years. During this time, I was given false and misleading information, the Invisalign treatment experience and communication which were absolute nightmares. From what Ive experienced, I would say his knowledge and skills did not meet the specialized standards required for in communication and Invisalign treatment, be aware of this if you undergo treatment with him. It might be advisable to seek the services of a different orthodontist, even if they are more expensive. This is a one-time treatment in your lifetime, and you only have one set of teeth. I highly recommend Ethos (Invisalign Platinum Elite) or Smile Style with Dr. Michael Tselepis (Invisalign Diamond).
Apr 21st, 2023

83 years old Macho here, it took some serious efforts to create an email account especially for this lovely young lady. My late husband Gary had a rare oral condition, been referred to Dream Smiles by our dentists, they actually refused to see him because his was too old to talk and the treatment wasnt lucrative enough to have their attention. I was surprised the problem has been solved for a small fee by a simple adjustment without pushing us to the edge of spending a fortune for a very ill old man as some other businesses did. Everyone in this clinic is friendly and helpful on our visits. Michelle, the one I really need to pay my respect to. I left Garys heart monitoring device to the clinic on his treatment day, was unable to travel to retrieve which he needed on the same night. She drove nearly one hour delivered it at my door step! She organized my meals and paid for my house keeping for 3 and half months out of her own pocket before Medicare and center link has finally responded to my application. The owner of the business and our community should give her a metal! She also takes care of other elderlies who are desperately required assists before politically accepted by our government.
Nov 6th, 2022