Carpet One Stafford

Get what youre told, no fuss service. The arrived and installed the flooring as required with no issue and even had good resolution strategies for a few challenges they faced.
May 3rd, 2023

My honest (horrible) experience story with Carpet One Stafford. Readers are advised to proceed with caution while doing business with them. They quoted me premium (aka exorbitant) price and provide poorest service possible. I booked them in October 2022 for hybrid vinyl flooring of my 3-bed house in Fitzgibbon. It involved removing existing tiles and carpet, leveling/preparing the floor to install vinyl throughout. I paid them in full, in advance, and this was a big mistake. Their tile remover arrived on 16th Jan. He did most awful job and ripped the floor on many places (see attached pictures). When he left, Carpet One Stafford called me that the ripped floor needs self-leveling and will cost me another $3,200. This was absolutely 'ripping off' from them. I had to move into this house same weekend and they used this opportunity to demand this exorbitant price increase. When I reminded them about the contract/quotation we had to include everything, they showed their real face. They started narrating all rules/laws/regulations/hidden terms and condition which were beyond my understanding. In nutshell, they left me in lurch. I did not know what to do as I had to move-in within few days with my elderly parents and family and Carpet One Stafford responded with stone-heart. They pressurised me to pay this 'ransom' money of $3200 but I did not buzz. I foiled their efforts to trap me. I made few calls to my friends and one of them referred me to another flooring shop in Brendale. I called them for urgent help and they did wonderful (humanly) job. Readers may read my review for them which narrates why they were good. They laid the same floor on urgent basis with 30% price less than of Carpet One Stafford. No need to mention that this 30% cheaper price included self-leveling of damaged floor caused by Carpet One Stafford team. The quality from this another flooring company was perfect (endorsed by my 5-star review for them). I am a family man and whatever Carpet One Stafford did to me is called 'systematically ripping off'. They did not honour their own quote and tried to charge me more because of my vulnerable state and to cover their own shoddy tile removing work. They rejected all my mercy requests and tried to frame their wrong-doing with building laws and regulations plus their so called 'hidden' terms and conditions. It took three days for them (followed by several emails and phone calls) to partially refund me after deducting their restocking fees and exorbitantly charged tile/carpet removal service etc. They played their own 'game of crook' by their own rule, as I already had made the payment in full! I had no choice other than seeing being robbed helplessly in broad daylight. I have initiated legal proceeding at my level to get my full money back. Their unethical business practice should be stopped and publicly shamed. I strongly recommend readers never to pay them in full and be prepared to deal with their hidden hands. If you have deep pockets, you might be ok. But if you are family man want to be protected from being robbed via pen and paper, be aware! I acknowledge and understand what I have written and have all proofs what they have done. I do not care what they respond again my review, but wrong is wrong. My words are honest and that I all care about. I lost my hard-earn money because of their wrong doing and will do anything to warn other human beings. Do yourself a big favor, if you need your floors done- please not with them!
Jan 27th, 2023

Highly recommend Carpet One in Bayswater.Damien was v helpful re assisting us in finding the correct carpet for our needs. Brad installed our carpet and was punctual, polite and very efficient in laying the carpet. We are so pleased with the finished product and would have no hesitation in recommending these guys for any of your carpet needs.
Nov 20th, 2022

Very happy with the carpet installation and service provided by Carpet One Stafford. Quick turnaround time with the measure and quote and competitive pricing out of three companies. The guys who installed the carpet did a great job and were friendly and efficient. Highly recommend.
Aug 21st, 2022

Dennis was very helpful and obliging, and had great advice.
Mar 7th, 2022