Capital Electrical

We had capital out to service our smoke alarms for the part 4 years, 3 out 4 years I have been home for the service and not once were the alarms manually tested (sounded) someone just walked around and looked at them. We recently had a service on our smoke alarms and 3 weeks later at 11pm at night our alarms went off, we called them out and they changed the battery yet 3 werent sounding. The electrician at the time told us to call our RE Monday morning. Capital came back out Monday afternoon. No phone call to tell us they were coming and when they arrived it wasnt comfortable at all very abrupt and rude. They actually tested the alarms and everything seemed fine when I asked why would they havent not gone off on Friday I was told well they are working now with a rude tone. Worst service. Little do they know I work for an electrical company myself and know what a compliance and service requires and the whole 4 years this wasnt carried out correctly. They offer a service yet dont actually do the work and owners have to pay for a service they arent carrying out. Unfortunately for us we have no choice but to continue to have capital as our electricians as thats who our RE use. I dont recommend this business at all.
May 22nd, 2023

Be ready to sit at your door between the hours of 9-5 for their visit. You better not be on the toilet or in the shower. Zero communication, a simple "Hey I'll be there in 10 minutes" would be life changing. Waiting 3 weeks for this 9-5 visit and now have to resechedule. Will be waiting at the door eagerly for another 'missed' visit.
May 3rd, 2023

Service: General alarm installation
Apr 6th, 2023

Bad customer service. Came to check smoke alarms. Turned off power in the middle of a work call. Didn't have the common courtesy to tell me they had to check safety switch. Not impressed. Would not hire this company
Jan 31st, 2023

Two experiences with Capital Electrical. First was genuine and timely and the second was a waste of my time. Not looking to go into details but wouldn't recommend. Not only did I find a sparky that could do the job on the day, but he had that valuable thing that is sadly being lost these days: good customer service. Service: Fan installation
Jan 13th, 2023