The Healing Stone, Emporium Hotel

Amazing massage and facial, I will be back! The ladies working there were also really lovely.
May 17th, 2023

I recently visited this massage parlour with a voucher for an infrared bath and one-hour massage. Upon arrival, I was informed that they didn't have enough time to fit me in for both and that I could only choose one. After my massage, they told me that the voucher could only be redeemed once, despite what was stated on the coupon. Instead of offering me a refund or allowing me to use the other half of the voucher at a later date, they offered me a couple of alcoholic beverages. As someone who doesn't drink alcohol, this was an unsatisfactory resolution to the issue. Overall, while the massage itself was excellent, the customer service was subpar and I was left feeling dissatisfied with my experience.
Apr 20th, 2023

As a resident of the Emporium Hotel South Brisbane, I was absolutely appalled by the disgustingly subpar service I received when purchasing a voucher for my colleague to receive a massage at the hotel's rooftop health spa. Even more egregious was the dismissive and disrespectful response I received from management (Stewart) when I brought the issue to their attention. Clearly, my concerns and business mean nothing to this establishment. The experience my colleague had at the spa was nothing short of a complete and utter disaster. Upon arrival, they were told that the voucher was not redeemable for both an infrared bath and a one-hour massage, despite the coupon clearly stating otherwise. And instead of making things right, the spa staff couldn't even offer a basic resolution like a refund or future service. Instead, they thought it appropriate to offer them alcoholic beverages, despite my colleague not being able to consume alcohol. What an absolute joke. While the massage itself was decent, the customer service at this spa was so atrocious that it ruined the entire experience. As a long-time resident and frequent patron of the Emporium Hotel, I expected much more from this establishment. But clearly, they do not value their customers or their business. It is unacceptable that this mishap has happened before, and I would strongly advise anyone considering booking a service at this spa to think twice before wasting their time and money. The Emporium Hotel rooftop health spa is a complete joke, and they don't deserve anyone's business.
Apr 4th, 2023

Amazing massage, fit my partner and myself in with not much notice. Thanks guys
Mar 22nd, 2023

I had the most amazing facial and massage, with life moving so fast its hard to take time off to look after yourself. This little slice of heaven, the kind and welcoming staff provided me with 90 minutes of much need relaxation. At times during the massage I was so relaxed I nearly fell asleep. The facial was both calming and rejuvenating and my skin feels amazing. Truly worth the visit.
Mar 1st, 2023