Apia

I had an accident (not my fault) in Jan and got car back May. The vehicle sat in holding yard till end of Feb even though 2 repairers were assigned to the car. No communications or follow ups even when requested in writing, via the web, emails & via phone calls Details on crash website incorrect (informed them on 4-5 occasions) Had to call them every 2 weeks to extend the hire car- Why it's not automatic is a mystery. If claims are what keeps a customer they have failed big time!
May 24th, 2023

Mar 20th, 2023

After almost 10 years with Apia we had a leak behind our dishwasher which has ruined our floating floor boards which have now been discontinued and we are unable to match them as they are from Germany, I was told Apia would cover the cost for the damage only in the room that it was caused.. that was fine as I have an open plan living and two lounge kitchen and dining are all in one. I have now had a call to tell me that Apia will NOT cover the room Only the damaged flooring! Well I have paid out enough money over the last 10 years to you guys for you to be covering the cost of the flooring in the room you have said! You now expect me to have two different coloured floor boards because you only want to fix 6m of flooring not only are you not fixing what you said you would fix I am not also out of pocket myself! This is why we have insurance to start with!!!! Ill be cancelling ALL policies with Apia! Absolutely disgusting and will be going to current affair!
Mar 17th, 2023

Feb 23rd, 2023

I never forget the way I treated they lied about insurance policy dont trust Apia insurance company
Sep 27th, 2022