Shapland Swim School - Taigum

We had a terrible experience with this swim school, not only the instructor change every class on the same day and time, I have discussed over phone that we won't be available post Feb first week for which they said to send an email what I sent an email , I received a call one week after I sent an email. when I requested a refund that they over charged for 3 additional classes since I have paid the invoice ( they kept sending SMS a$15 late added if the invoice is not paid on time) I will have to use the class and they don't refund my deposit. They can't provide classes either saying no spot available on the days. Coming back to swim class experience, the instructor is not even approachable and not even encouraging the child , the child absolutely refused to get on the pool after the second class. The worst experience we have had. We will make sure to pass the word around on how they just take the money, I lost 5 classes because 1. They refuse to refund 3 classes and make up classes are never scheduled saying check the app 'all the time' for cancelled classes. I don't know about t he e previous reviews suggesting they're good but they are the worst.they don't deserve one Star as well.
Feb 3rd, 2023

Jan 31st, 2023

Sep 14th, 2022

My son has been going to Shapland Swim School at Taigum since he was 4 months and he loves it so much. He is now 3 and half years old and loves going swimming knowing that Asper is there (his favourite teacher who is so gentle and kind). Terri and the staff are so incredible, very responsive and accommodating. I would recommend this school to anyone who hasn't found the one!
Aug 1st, 2022

Terri is a very experienced teacher. We are so glad we continued the lessons with Shapland swim school. So happy to see my son enjoying every lesson and building his confidence.
Jul 31st, 2022