Horizon Housing Realty

100% Avoid, especially if you are an interstate investor looking for a reliable and trustworthy property manager. The routine inspections were done with low quality images and there was no communication regarding the images that were taken. Requested more photos and follow ups to discuss the matters but got advised that there were no issues in my property. Suddenly, I was given photos of the bathroom containing mould from other job. This is not something that occurs overnight, it is a build up over time. Once again, no communication from the property manager A couple of work was arranged without my consent and received an email an hour before the bill came. The Accounts payable team paid the wrong amount towards the water bill and took 3 months to pay the outstanding balance. I escalated this issue to senior management but got the answer that my property manager is the best one they have so I have changed the management company. They didn't even have a key for my property when new manager was there to take over and the ledger regarding my property was a mess. My poor tenants were left feeling frustrated from a complete lack of communication. I would avoid at all costs.
May 13th, 2023

Just started renting through them and Kendall has been a pleasure to deal with from viewing the house, to applying, signing a lease and has listened to every concern Ive had since and it has been amazing! And very easy for us after 2 years of being homeless. Thank you so much Kendall White. - Amy
Apr 30th, 2023

Very professional maintenance speedy and reliable, thankyou
Apr 20th, 2023

I have been renting with horizon housing in robina for 5 years now and they have been a pleasure to deal with . My property manager is Kendall White and she has been a pleasure to deal with. They have always been able to fix any maintenance problems I have experienced and I highly recommend renting though them. Thanks again Kendall you have been great
Apr 16th, 2023

I had a maintenance issue that was raised by my property manager Janisha from a routine inspection. I gave the go ahead to get a quote. The Asset Management Coordinator Aneta followed up from there and I had the job quoted and completed in quick time with no fuss.
Apr 7th, 2023