Myhealth Robina

I've told them numerous times to stop sending mail to my po box. STOP IT! You need to update all your contacts and patient's with your actual address and make sure noone has my po box. I just throw your patient's letters and doctor's letters in the bin. Update your address otherwise your intended recipients are not getting their mail. Not my problem ;) this has gone on for over 2 years now. And no I'm not going to redirect every letter that is accidentally in my po box. If I did that I'd be doing at least 2 or 3 a week. Please deal with it at your end. Thanks in advance. I'm over it and I'm sure your patients are too.
Apr 22nd, 2023

Very bad reception. No friendly, no good explanations, you don't know that a good reception is the face of your clinic, it's fundamental and basic of any business. I cancelled my appointment only for the bad response from reception. I prefer to find a place with nice and friendly people.
Mar 20th, 2023

After having an ageing doctor at a previous medical practice who, on 3 separate occasions, printed off other patients' blood results and gave them to me, I realised it was necessary to find a new doctor. After a few tries, my Skin Care doctor suggested I try Dr Freya Paton. At first, both Dr. Freya and I trod carefully with each other as I am a retired Nurse Manager, but I very soon realised how well Dr. Freya concentrates and listens. Dr. Freya has helped me through 5 or 6 major surgeries and countless pain procedures plus heart investigations under anaesthetic over the past few years. Her medical judgement is second to none, so those reviewers criticising her, appear not to have given her a chance. Dr. Freya is a reserved person initially, but I can reassure anyone reading this review, that she listens to her patients and will take on a specialist on your behalf if need be. She makes certain to follow-up test results too. We get on extremely well and respect each others' professional backgrounds. Maybe those making criticism of this doctor should know that she too understands bad pain due to her badly fractured ankle last year. I can honestly say, as a retired Nurse Manager, that Dr. Freya is the best GP I have had in 20 years. Other doctors in this practice have also treated me with helpfulness and respect when Dr. Freya was having her own ankle surgery. We downsized for health reasons but still travel a half hour to see Dr. Paton. FOURSTARS for my doctor. The loss of a star is for Molly, one of the receptionists, who struggles to handle her workload. A smile wouldn't hurt. Staff are human too. Treat them badly, expect non cooperation! The profiles of negative reviewers indicate they are Negative Nancy types also now known as Karen.
Feb 20th, 2023

Turned up for appointment today (12/12/22) booked online to a non welcoming receptionist who said she had no record of it. Thinking it must be my mistake I checked my phone and found confirmation, showed it to her & then she confesses that there was a glitch in the system. I had cold symptoms (neg RAT) but was made to feel I should stand outside so I did. No chairs provided. Received a missed call from them so went back inside surgery & checked at counter, apparently Dr tried to phone me. Another call received from Dr Jyoti Ravikumar worst consult ever over phone whilst I was standing at their front door!. So uncaring. If you are in poor health you certainly wont feel any better from this type of care! Feeling SO unwell & paracetamol not helping. (Cant take ibuprofen) I asked her for some panadeine (not panadeine forte) she said you cant get a lower dosage of codeine other than panadeine forte. Discussed this with pharmacist. You CAN get lower dosage of codeine. I feel sorry for the generations that come after me. No empathy or support when you need it. Im 67 and on no regular medication & only go to Drs when absolutely necessary. I really miss the GP I had in NSW for 40 years, she knew me, trusted me & gave me respect. So many GPS here on the Gold Coast and Ive tried a few treat patients like a number. I know my body better than any one & I certainly dont want to hurt it! Ps I recommenda booked online after hours Dr phone appointmentYou get what you want but you have to listen to the Drs own family issues for 30 mins.he gets a long consult fee as a result! How sad is this! I dont have any respect for the health system anymore! Ive worked in it!
Dec 24th, 2022

Had a few bad experiences here but one Dr wanted to charge me different amounts to sign documents. This tantamounts to extortion. I refused to kowtow to these corrupt agents of big pharma. They blacklisted me and I reported them to the ombudsman. Sadly, nothing could be done about rectifying the issue. Would give these guys 0 stars if I could. Avoid at all costs and DO NOT BE PRESSURED by grifters into paying EXTRA HIGH AMOUNTS to sign forms of a medical nature. Best to avoid. Will never return here. The doc concerned I wrote about earlier is extremely rude and uncouth. He needs a crash course in what the Hippocratic Oath means. Disgusted to the core!!!
Oct 26th, 2022