Novena Palms Motel

Not a 4 star hotel. Who did they pay for these reviews? Sort reviews by lowest and you'll see the honest reviews. When I arrived the room smelt like toilet. My partner arrived later and agreed with me so I went and advised reception. She apologized and came to clean the toilets and bathroom again. She advised no other available rooms that night. There was mo duvet on the bed. Just a sheet and 2 thin blankets we found in the cupboard. All bed linen was scratchy and made my allergies go off. Then the fridge defrosted all night. Meaning being woken up by the freezer every hour. It was absolute torture. I turned it off but this did nothing so had to unplug from wall and finally got peace at 3am. Then the smell began to return from the toilet. In the morning I opened the veranda door for some fresh air but greeted by neighbors cigarette smoke. There were also people arriving and leaving very loudly throughout the night. We paid for 2 nights but I asked for a refund on the second which was declined because I didn't speak up sooner about the toilet smell. It made no sense. Ended up paying a little extra elsewhere and had a proper sleep. The differences were between the places were clear. The staff were rude here. It's very clear they do not care about quality or their clients. Only money. The whole place is so old and run down. Everything from their plumbing system to their fridge. The give you a wifi password and then in small writing elsewhere say its a $10 fee per connection. It was a rough rough night. I felt unsafe and a little psychology tortured. Do yourself a favour and go anywhere else.
May 24th, 2023

Always a great place to stay Rooms : 5/5 | Service : 5/5 | Location : 5/5 More
May 17th, 2023

It was clean, bed was a bit hard for me but ok, door didnt want to close maybe warped had to pull it hard. Not many people there.They answered the ph so service was ok. But apart from that saw no one.location is good for airport but no shops around just a busy road. Bit noisey from the road but needed something for the night so we paid what they asked thought it was exspensive though for what you get compared to other places we had stayed at on our aussie road trip. Nearby activities: No cafe or food places nearby on a busy road only there one night as we were flying home next day
May 3rd, 2023

Apr 28th, 2023

Rooms: Ottima camera, ottima la vicinanza all'aeroporto di Brisbane. Pienamente soddisfatto. Rooms : 5/5 | Service : 5/4 | Location : 5/4 Hotel highlights Quiet More
Apr 27th, 2023