Noosa Civic Family Practice

Excellent practice , all staff are cordial , efficient ,& knowledgeable. Dr Robert Hoffmann is an extremely contentious, caring M.D , who has a great sense of empathy, albeit with an affable sense of humour..
May 21st, 2023

Sadly Heather has lost all empathy. And yes the last 3 years have been tough for everyone. If this is the industry you have chosen to rock up to work each day, it is no excuse to blame COVID. Good Customer Service and problem solving is a big part of the medical receptionist role. Remember this please.
Aug 21st, 2022

I just noticed that my daughter had run out of her prescription for her meds. I spoke to Kirsty and she offered me a appointment today but I have to work. I asked for a phone consult and she said no. These meds are not to be stopped immediately because her body would start experiencing withdraws. I asked again if he can please give her a script. Kirsty said that it is my fault that I forget my daughters meds and Im just like the other 50 people that call a day asking for scripts. Kirsty also said that because of people like me doctors run late and have to catch up. I tried to defend myself and she slammed the phone in my ear and hung up. It left me feeling quite upset because this is a doctors surgery and we are humans at the end of the day.I called again and asked for a appointment time and Kirsty refused to speak to me and put me on hold. I eventually spoke to another receptionist and we have a appointment next week. They dont even care. Very sad to have experienced such unprofessional behavior. At our appointment the Practice manager Heather asked to speak to me. She repeatedly called me a liar in my face and denied how the receptionist treated me. Oh my goodness how can a Medical Centre employ such rude people. Never going back again.
Jun 15th, 2022

Ridiculous questioning and advice given and presumptuous from the second we walked in. No effort to read about who we are with 10 years of records on file..small file at that. This is our regular Doctor who lost contol of simple communication no human empathy. Terribly upsetting experience, my 10 year old distraught with poor behaviour of Doctor. So much more I could say but the best option is to move Doctors. There is no excuse for the unprovoked attitude of the Doctor we visited which we pre booked a week advance . 10 years of coming to this clinic. Thankfully we keep well and we don't visit often at all.
Oct 19th, 2021

Terrible to hear that doctor there only care about money more than people themselves, they should be embarrassed how they treat Marine by putting her more stress during pregnancy
Sep 19th, 2021