Gold Coast Energy

We had major issues with our Solar, our Solar Installers contracted Gold Coast Energy to come and fix it. To say they know their stuff inside out is an understatement. Solar is 100% fixed and doing what it should of from the beginning! Thanks Guys.. Highly recommended.
Sep 27th, 2022

Very efficient , turned up on time, set up my wifi for me and office staff were great and i feel very confident with this solar company, highly recommend.
Feb 23rd, 2021

Great prompt service and very easy to deal with. Very friendly team. highly recommend.
Sep 28th, 2020

Greg has always been up front and honest have referred friends and an aunt all have had nothing but good things to say about GCE
Dec 8th, 2019

COMPANY THAT SELLS ONE THING BUT INSTALLS CHEAPER ONE Former names: Gold Coast Energy, GC Energy Current name: Omega Solar+Batteries Other Business names: The We Care Solar Family, The We Care Solar Family, The We Care Solar People, Omega Solar, Your Local Solar Expert I want just to share my experience with people who is looking for a company to install a solar system. I believe that this review will help consumers to do right choice. If you know somebody who used one of these companies for solar system installation ask them check what was really installed against what they paid for. Possibly, I am not alone, unfortunately. I have entered into a contract with Omega Solar+Batteries for an installation of high quality, specific system. I received a very sharp price for Enphase IQ7 PLUS and REC 320NP N-peak panels. This company is CEC-approved retailer with ISO accreditation, which was the reason I chosen them. The salesperson promised me that we commit, over and above the terms and conditions. In accordance with the contract I paid a deposit, company obtained Energex approval for my system and in the specified day they have started their installation. They removed my existing system with 51 cents/per kW feed-in tariff and started to install their rails on my houses roof. They also installed an inventor in the garages wall in place of the current one. They also made changes to my electrical power box. Only after installers left my property, I have noticed that the cheaper version of the micro-inventors were delivered onsite and were prepared for the install. I also noticed that all fittings boxes had different and unknown brand name on them. When I have noticed the substitutions, which was not allowed by contract, I have immediately raised my concerns with companys director Greg Wilson. He verbally promised fix it and later that day confirmed it in writing: that he will install the system as per agreed specification. He re-confirmed that all substituted items will be swapped over to the agreed ones and then it will be all as per contract. Next morning he sent another email reiterating that everything will be as per contract. However, instead of doing what he stated, he already instructed his installers to sneakily remove everything that was installed during the first day, including Enphase metering system that was already mounted inside of the garage, to pack all delivered panels which were of the correct models, then they brought the old panels and inventor back on site, while at the same time, the director was reassuring me that everything will be re-delivered for the install as per contract. As soon as they collected all items (correct and incorrect ones) which were delivered and some already installed, the director was keeping silence whole afternoon and only after my request to explain whats going on sent me an email saying: We grossly under-priced your installation by about $5000 and so you will receive your full refund returned to you and I apologize for any inconvenience this may of caused. I had a long conversation with his salesperson and also after re-evaluation of the whole situation, I came to a conclusion that this company intentionally give a sharp price for a top quality system just to win a competition over other companies, and once they get me to enter into a legally binding agreement with them, they have deliberately attempted to silently install a system that is about $5000 cheaper. When the director understood he wont be able to get away with putting a cheaper system and therefore, will not be able to gain as much profit as he thought, he decide to simply walk-away leaving a lot of damages to my property. Do NOT deal with this company as they will sell you one thing but install a different, cheap one. This is a brief description what has happened, I am more than happy to provide evidence and all supportive documents, including numerous photos. Please feel free to ask me any questions, more detailed review with all materials to be published shortly.
Feb 1st, 2020