Myhealth Logan Village

Terrible service and customer service was even worst
Apr 18th, 2023

Rude. Dont listen to the clients or take them seriously when youve been told from Logan hospital specialist to book an appointment with your GP for the help you need just for them to judge you and tell you thats not the case. The front desk staff is hit and miss and treat you like a doormat
Apr 18th, 2023

Mar 26th, 2023

Went to see Dr Ken, at 12:20pm had my appointment booked; but the reception staff was extremely rude and was arguing with me saying i don't know have a appointment . When i showed her my appointment confirmation she rolled her eyes at me and told me doctor Ken will arrive at 1pm and said, to rebook another appointment online First of all its Myhealth responsibility to let the patient know that the doctor will be coming late and reschedule the appointment for the patient. Honestly my health logan village teach your reception staff some basic manners on how to talk to patients i have been going to myhealth logan village for 5 years and this is the first time i have ever been treated like this. Wrost experience ever for the first time Racist reception staff and very none friendly environment The old reception staff was the best best All the new reception staff is extremely rude and racist . Worst environment ever.
Apr 14th, 2023

I Went there to get my bar taken out but the receptionist put me down to have me get a udi pulled out and he was all happy about it until I said it was the bar in my arm. I was saying I was very nervous and scared as I hate needles there was no communication or anything once I got to the operation room and starting feeling uncomfortable because he was putting the numbing needle into my arm he didnt ask if I wanted a count down or anything he jabbed it into my arm roughly and I started crying and asked my partner to ring my mum as I wanted her there with me, she was only just around the corner not even 2 minutes away. There was another nurse in the room complaining about me wanting my mum there, the doctor and nurse were both trying to rush it and my arm wasnt even numb and he was about to cut into it and I told him no it isnt even numb yet. They started to get impatient and the nurse that was on the other side on the curtains was saying we dont have time for this basically rushing my operation and making me feel as if I was a burden. They have no sympathy at all and I am traumatised from my experience I will never have the confidence to feel safe in a doctors presence again.
Apr 9th, 2023