Phoenix Pole Aerial Fitness Ipswich

I paid for the full course for pole & after the 1st class, I knew I couldn't complete the course. Upper body strength & then my health took a sudden unexpected dive (I'm over 60, it happens). I messaged the owner, she said my strength would improve (@45mins once a week, not likely) then she ignored all my attempts to communicate by text & through messenger then she BLOCKED ME for having the audacity to ask for a PARTIAL REFUND. She doesn't care that legally I'm entitled to receive a refund & I will now be forced to take her to court for a lousy couple of hundred dollars. Disgraceful behavior from a business owner but more to the point, what kind of person thinks they're entitled to keep $ for a service, they won't be providing me & I'm not going to be in any position for quite some time to do this class. I have advised the owner, Christine, of this but as she has blocked my name/ number, not much chance of her seeing reason. Nice enough woman I had thought but her focus appears to be getting your money, then you, the client is of no value to her. Sad, so i cannot recommend this studio AT ALL. AVOID AVOID AVOID. At time of writing she still owes me a partial refund & still refuses to communicate so I will be forced to take her to court for something I am legally entitled to. How ridiculous & pathetic.
May 19th, 2023

Very welcoming, great classes, just the right amount of challenge to keep you coming back for more! Most experienced instructors with over 20 years experience.
Mar 9th, 2023

I love the instructors here and feel so comfortable. They are so welcoming, helpful and generous. All equipment is top quality. I have never made a better decision than when I signed up for Phoenix.
Jul 23rd, 2022

My daughter attended the circus and aerial acrobatics workshop today an it was phenomenal! Extremely reasonably priced for such a great fun session. She learned heaps and was so proud of what she learned!
Nov 6th, 2019

Absolutely love my time at the studio, with the instructors and the second family. I'm happy and comfortable in my skin now. Fit and confident. Thank you guys. And reasonably priced!!! xx
Apr 12th, 2018