Oscar Wylee Optometrist - Helensvale

Service from Sam who did my 1st eye test was excellent and she contacted me with results and informed me of everything I should do in future, very professional. 5 stars for Sam Unfortunately my next booking was with a retail assistant who admitted she had never done this sort of eye test before. And while trying to work out how to do my eye test by calling pacific fair, kept running in and out to serve customers!! After test informed someone would call with resultsnobody called me. On me calling they said they would be emailed. Nothing emailed. I then had someone call, left a msg for me to call back. When I did have the time to pop in I had retail assistant Narissa whos customer service was abrupt when I told her of the service I had received, no sorry to hear that! Then she informed me I could be referred to a specialist. I said no Im aware of that just needed the results from last test.. besides huffing and puffing, she kept asking about a referral. I said no. At the end she threw a pen onto back counter to I guess inform me shed had enough of me within half hour I received a phone call from specialist saying shed received a referral for me to attend. I explained to the lovely receptionist I never requested a referral. Narrisa may have been with the company a long time. Time she attends a customer service seminar to remind her who is important and comes first!! Not her unprofessional attitude. Its a real shame that the attitude of one person can turn you away from going back.
May 27th, 2023

Friendly & professional advice, prompt service and a big array of fashionable frames for a reasonable price.
May 26th, 2023

A great eye test from Nawras. He made you feel at ease and explained everything clearly about the eye exam. Thanks for the great service
May 25th, 2023

The staff at Helensvale Oscar Wylee were very friendly and extremely helpful. I was impressed with my thorough eye exam and how the optometrist explained everything to me as he was going. The girl out front was so helpful with helping select a glasses style to suit.
May 25th, 2023

Super friendly and Honestly really helped me out! Will definitely be getting my glass from here again in the future
May 24th, 2023