Gladstone Refrigeration & Air Conditioning

Was not invoiced so approached them about paying for the bill.They were supposed to split the bill as discussed, went back 2 days later to fix it up ,still no invoice split up .had already paid the service fee before attendance and was reimbursed half of it but the other party sharing the bill was charged a full call out fee as well. Have called twice to sort this out and emailed asking for my invoice and still no response 2 weeks later. The technician was great but the office staff are very poor
May 29th, 2023

Booked the job with them 30 January (and paid a callout fee). Didn't site-visit to diagnose the problem until 23 February (and charged travel from ROCKHAMPTON, when, in reality, they called in on their way home from another job). Was told they would send a quote in a day or 2. No quote. Rang the office 2 weeks later. No quote. Rang again 21 March. Still no quote. It is now May and still no response. Service: A/C system repair
May 9th, 2023

Used to be the top place in Gladstone and most expensive Now maybe might make the top 5 and still the most expensive now no loyalty to old customers and very little service
Mar 21st, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: A/C system maintenance
Feb 7th, 2023

I agree with the previous 1 star reviews, Gladstone Refrigeration and Air-conditioning have been terrible to deal with. I have been trying to get them to repair my system for months after they came out and charged me an hours labour for a 10 minute visit. I have emailed multiple times and every time I have called they have said that I have to send through an email with details and they will call back, and they do not. Don't waste your money with this company, try someone else who won't ignore you once they have a deposit. Service: A/C system repair
Jan 19th, 2023