Queensland Bank

Great staff and my local bank a branch that is still working and atm services after hours

Longest wait time to have a phone call answered.

Excellent service from all the staff

Good shop. Wish they had an ATM Have to go to Hervey bay or gympie for that.

The fact that there is no way to reach a human through the layers of menus that they use to obstruct access makes it entirely pointless to bank with this institution. Eve ... more

They are not able to do anything. They just trying to avoid and say call online . If I already in bank then why I call online ? Dont go there . Just waste of the time . T ... more

Thank you Sarah for the swift assistance!

Horrible experience, Kylie, who is apparently the manager was super disrespectful and sarcastic . We get there with my 14 yo daughter, she have an account but is linked t ... more

Just had the best service from Tammy and can't thank her enough. She responded almost immediately, knew all the answers and paperwork was processed within minutes. It w ... more

I went into the bank today and met two of the members. One lady at the counter was very helpful with outstanding communication. Later she directed me to the office to dea ... more

My experience has only been positive. Their team has gone above and beyond to support me. Excellent customer service and overall great place to bank with.

Riannon staff Shes very helpful for us

I recently attended a branch appointment and was served by Trish. She was incredibly welcoming and friendly. Sorted out our issue quickly and without fuss.

Useless and Rude staff no one wants to help instead they asking to call online team for the issue when they can solve in person in branch .

What a difference it makes dealing with people that actually give personal service rather than a big faceless bank that could care less about my personal situation. Thank ... more

Absolutely fantastic service staff were friendly and patient with me and other customers I saw there. - Rafferty

Staff giving wrong information and not helpful

Very convenient and lovely staff

The reception just want you out amy time.

What a pleasure after being an ignored Nab customer to get genuine fast service at Heritage. Ditch the big banks and see what customer service looks like . It's fantasti ... more

I have been banking with Suncorp since 1984. That says it all! Thanks especially to the Springwood Team, Di, Samantha , Grant and Jenny for your friendly professionalism ... more

I Highly recommend Judo Bank. They really make an effort to understand your business to ensure they can support you effectively.

The BEST NAB branch ever! I have been to this branch many times and every time I visit I am impressed with their kindness and professionalism. Hugely appreciated with the ... more

The staff are excellent and have been so helpful with all my mistakes. I have my daughter open an account with QCB they are that good.

Drove all the way over to cash a check. Turns out the atms are only open on Saturday. Why say the bank is open ?

Walked in to swap some cars for smaller notes. The ladys refused to do it as I didn't bank with them which is okay that their policy I guess, walked into Bendigo bank and ... more

Best service ever!!!

Whenever I come in theres always only one person on the teller. The line moves at a snails pace. Ridiculous.

Rubbish service!, dealt with Jordon Forde the new manager of the Westfield helensvale office in person, Jordon guaranteed me he would get someone to call me back asap abo ... more

The Branch Manager Chantel went above and beyond for our banking needsand she finalised everything for us whilst she was on leave! She explained everything perfectly so w ... more

Didn't have no stars so had to leave 1 star. This bank Didn't want to take my cash deposit into my account. The teller was telling me I had to go outside and deposit my c ... more

ANZ Bank is trying to liquidate me, despite the fact that ANZ Mobile Lending altered my loan application forms after I signed, without my knowledge. They forged my income ... more

Poor service. It was just a simple matter, but they would say that they were busy and you got to wait for hours. They tried their best to kick you out. My time was wasted ... more

Been a loyal member for 33 years. Got a credit card arrears notice for being in arrears $4 and threatened to penalise me $8 unless paid immediately. Realise this is prob ... more

It is sad to said that we did not have the support from the bank where we are customers and where we have our savings. 0% recommends 0

Thank you for your Excellent Customer Service you provided me today Belinda. You were amazing, very informative, checking all my details and assisting with my account

Make sure you take an invoice to prove what youre spending your cash on. Full third degree and rude service. Nab has made it as hard as humanly possible to access your ow ... more

Thank you so much Cassandra Aberdeen for helping me out, very good customer service. The way you have explained me points step by step were so informative.

I vist NAB about once a week for personal banking. I don't remember a time when the line to be severed hasn't reached the doors. I see this week NAB recorded another reco ... more

Very helpful and friendly staff in helensvale RACQ.

Terribly slow service

ATM ate my bank card, Ive been trying to get it back. Havent answered any of my calls, I managed to book an appointment to see them, they cancelled it.

Arrogant Manager with no clue about customer service or respect. A whole group of Westpac customers experienced terrible service today after waiting over 25 minutes for ... more

change machine for business is terrible. You have to individually press for each note with a max of $150 for $5s and $300 for $10s etc. takes me multiple transactions and ... more

Best Bank ever

One terminal in the front that serves the customer and long cues. Waited 25 mins to get served the staff member was working hard.All they needed was another staff member. ... more

Very polite ATM! She always paid my money precisely and always reduced its 2 dollar transaction fee with modesty. Always standing there smiling with a green face. No matt ... more

Very aggressive receptionist. She knew nothing about bank services and continue to non sense arguing. Only to discover the customer service banker is hiding in the back a ... more